Gwamnatin Biden ta fitar da dokar sababbi wadda ta fara aiki wannan mako, ta bukaci kamfanonin jirgin sama na Amurika su baiwa masu safari refund otomatiki idan jiragen suka yi juyawa ko kansala.
Dokar ta Ma’aikatar Safarar Jirgin Sama ta Amurika (DOT) ta bayyana cewa, kowane kansala ko juyawa na jirgin sama wanda ya kai sa’o uku a cikin gida ko sa’a shida a waje ya kasar daga lokacin jirgin ya fara, zai samu refund otomatiki.
Kamar yadda DOT ta bayyana, juyawa ko kansala na jirgin sama, ba tare da la’akari da dalilin da ya sa haka ba, zai samu refund. Haka kuma, canje-canje masu mahimmanci ga itinirari na masu safari, kamar zuwan daga filin jirgin sama daban ko karuwar adadin tafiyar jirgin, zai samu refund.
Masu safari suna da hakkin refund idan sun kai rahoton kaya marasa shiri da kaya ba a bayar da ita cikin sa’a 12 bayan jirgin ya iso filin jirgin sama a cikin gida, ko sa’a 15 zuwa 30 bayan jirgin ya iso filin jirgin sama a waje ya kasar, dangane da tsawon jirgin.
Airline din tana da kwanaki bakwai don mayar da kudin masu safari wanda aka biya ta hanyar kadadin kiredit, sannan kwanaki 20 don hanyoyin biyan kudin daban.
Katy Nastro daga app na Going travel ta ce, “Automatic a cikin ma’ana na lokaci. Ee, suna bin wannan matsakaicin kwanaki bakwai na aiki.” Ta kuma ce cewa, airline daban-daban zasu iya amfani da ma’ana daban-daban na “automatic” kamar sa’a 72, 24, ko kwanaki biyar na aiki.
Nastro ta kuma nuna cewa, masu safari suna da hakkin refund ne kawai idan sun ki karbar jirage daban-daban da airline ta bayar. “Ko da yake ya kamata otomatiki ne, idan ba a gani refund cikin kwanaki bakwai na aiki, za ka iya tuntuba airline. Na shawarce ku tuntuba su mara biyu, kuna iya samun taimako daga wakilai daban-daban. Idan ba a samu nasara, za ka iya kai kara ga DOT ta hanyar transportation.gov,” Nastro ta ce.
