Naija Hospitality: Make We Mind Our Work Etiquette!

Omo! See as naija hospitality sector dey waka, but wetin be all this informality wan spoil our groove?

Omoruan Murphy wey na the Lead Hospitality Consultant for Murphy’s Pro don drop correct warning wey dey make sense. E talk say if we no take time, the way our staff dey interact with vendors and contractors fit scatter professional relationships and even spoil the industry name. Na wah!

According to Murphy, we gats check our training programme for staff so dem go sabi maintain professional communication with everybody wey dem dey work with. E dey talk say, “The way we dey dey call people by their first name no dey work with contractors o. Na professional respect we need for this business.” E don make am clear say, even if we dey enjoy familiarity for internal matters, we gats switch gear when we dey deal with external peeps.

He no lie sha! Imagine how dem go feel if you call them like say you dey chill for backyard. E fit confuse everybody, and no be wetin we want at all. E also add say our employees dey manage to keep formality with guests, but when e come reach vendors, dem go just loose guard. Wetin happen there?

Murphy talk say na Nigeria we dey, respect and hierarchy dey very important. So, if we dey use informal greetings with our business partners, e fit make people see us as no serious. Na so we go lose credibiliy for our hospitality space.

So wetin be the solution? E don talk say make dem review the staff training program, add small gist on cultural intelligence, professional etiquette, and how to sabi communicate based on context. Make dem dey clear the kind tone wey dem go use when e be local matter and when e reach outside business. E fit really help improve our relationship with partners.

Na correct balance e be! Murphy dey emphasize say, “Na respect and better communication we need to grow this industry.” As we dey expand and meet new stakeholders, na structured training we need to keep everything smooth. Respectful interactions go strengthen our relationship and make people trust us well well.

At the end of the day, e no too hard make we find that balance between familiarity and professionalism. Small mistake fit cause big wahala. Make we no forget say our conduct dey affect our brand and na long-term success we dey look for.