Abeg, make we gather! Na big news dey ground as CBN and NCC don gree join hand to tackle the wahala wey dey happen with failed airtime and data transactions. You sabi how e dey pain person when payment don clear and service no show? E no sweet at all, my people.
Dem don release 20-page draft wey dey talk about how dem go fit solve this matter. The draft come from CBN’s Consumer Protection & Financial Inclusion Department and the telecom boss dem, with input from everybody wey get hand for the matter—from banks, mobile operators to payment providers. Na good step be this, as dem wan clarify who go dey responsible when wahala show face.
Dr. Aisha Isa-Olatinwo wey dey run Consumer Protection for CBN talk say dis framework go make sure say accountability dey clear, complaint resolution timelines go dey standardised, and consumers go fit get wetin dem pay for without gbege. Na when dis one land, we go sabi who e be wey dey carry our money waka when transaction no go well.
Di draft don knack for public side to make everybody drop their comment. Dem dey invite banks and other stakeholders to put mouth until February 20, 2026. No be small matter o. CBN don talk say dem dey serious about this wahala, and dem want make sure say consumers dey protected sharp sharp.
As matter dey go, banks and telecom companies don collect deadline of March 1, 2026, to roll out new refund system wey go fit address this kind complaints better. Wetin we go expect? Say once person buy airtime or data and e no show, e go get automatic refund within 30 seconds! E go be jara if transaction dey pending for 24 hours.
Freda Bruce-Bennett wey dey run Consumer Affairs for NCC talk say dem go also create Central Monitoring Dashboard wey go dey help dem monitor everything wey dey happen. This dashboard go make am easy for both regulators to track wahala, identify who dey at fault, and make sure say refund no dey drag. E go pain person if dem no fit solve this wahala fast.
She yan say failed top-ups na the top-three consumer complaints and dem dey set to tackle am immediately. Na true talk be dis, my people. We go keep our eyes on top dis matter, and we go make sure say we dey sabi as e dey go.
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