Omo! Naija banks and telecoms don yarn say dem don return over N10 billion to customers wey suffer for failed airtime and data purchases. This one na wetin Nigerian Communications Commission (NCC) talk. But e be like say plenty customers dey skeptical, dem dey question how true the refunds be and the way dem take calculate am.
Na now wey dem bring this gist come as NCC and Central Bank of Nigeria dey roll out new framework wey go help solve the wahala wey dey happen for failed transactions, due to network wahala, system errors or omo no sabi work. Freda Bruce-Bennett, the Director of Consumer Affairs for NCC, talk say banks and mobile network operators don refund N10 billion chop chop to customers, but the framework still dey wait for final approval from both regulators.
Make we break am down: Airtime and data purchases dey happen through bank channels. People dey use Unstructured Supplementary Service Data (USSD) codes or mobile banking apps to carry out their transactions. Once you do transaction, your bank go collect the money sharp sharp and send request to telecom network operators like MTN, Airtel, or Glo. If the transaction correct, dem go add the airtime or data to your phone.
The new framework wey dem dey bring come na the result of months of engagements between NCC, CBN, and dem big boys wey dey play for telecom and banking. Na dem reason the plenty complaints wey dey come from subscribers wey dey pay for airtime or data, but dem no see the goods. Some people dey even wait long time before dem fit get their refunds, if dem fit get am at all.
But one man wey dey represent the Bank Customers Association of Nigeria, Uju Ogubunka, don talk say e get plenty people wey still dey cry for this matter. E talk,
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