General news

Tariff Hike: Ikorodu residents lament Ikeja Disco’s poor customer service

Published

on


Some residents of Ikorodu in Lagos State on Friday expressed displeasure over services provided by Ikeja Electricity Distribution Company in their communities.


The residents complained of untimely attention and poor customer service accorded them at the electricity distribution company.

The resident told the News Agency of Nigeria that customers were currently facing challenges with loading their token as a result of system migration into the new tariff by Ikeja Disco.

This development left most prepaid meter users with no choice than to patronise the DISCO’s customer care service centre located at Sholebo and Alegba Estate in Ikorodu.

However, in separate interviews, the residents complained of unpleasant treatment and service meted out to them at the centre.

They alleged that the customer centre we’re always crowded with consumers waiting to be serviced

They also alleged that the Disco’s customer service mail address and phone numbers were not effective.

Mr Akeem Debodun, 58, a civil servant, said that he had been coming to the centre for the past four days and was yet to be allowed to see any of the officers.

Debodun said the matter was compounded by the fact that the centre’s staff closed at 2p.m. and not 3p.m. as scheduled.

“I had to boycott my work today again, even under this rain we were not allowed to enter into their premises, we had to queue under a tent at a neighbouring shop because of rain.

“It is not certain that I will be able to lodge my complaints today again, and that means I won’t have access to electricity until I am attended to,” he said.

Mr Akeem Ola, another resident and a lawyer, said he got to the centre at exactly 6.15 a.m. and was yet to be attended to at around 10.00a.m.

“I have been here since 6 o’clock, and I was given No 9 on the queue but amazingly up till this moment I haven’t been attended to.

“Some of their staff got here late, what I see is negligence of duty on their part.

“How can they have just three front desk officers to attend to hundreds of people at this trying time, It is really bad customer service,” Ola lamented.

A trader, Mrs Selimo Uche, said the number of people chosen to attend to daily was too small compared to the large numbers of consumers who came to complain.

“I have been coming here since last week and anytime I get here they would say they have exceeded the numbers of people they want to attend to.

“I kept coming daily, I have no light at home and I can’t even access the customer service, they lock us outside the gate, despite the fact that we are paying for our services.

“When will I lodge my complaints?” Uche queried.

However, an Ikeja electricity staff who spoke to NAN on condition of anonymity, said that changes in the number of people they attended to daily was because they had to obey the rule of social distancing.

“It is not our fault, before COVID-19 we close 5p.m. but presently we close 3p.m. and by 2p.m, we are logged out of the system from the headquarters.

“So, we cannot attend to more than 50 people in a day, ” the Disco’s staff explained.

NAN also reports that only three desk officers are scheduled by the company to receive complaints daily.

Edited By: Oluyinka Fadare/Wale Ojetimi (NAN)

https://nnn.ng/tariff-hike-ikorodu-residents-lament-ikeja-discos-poor-customer-service/

Nigeria at 60: Fintiri congratulates Nigerians CGE distributes 9000 solar powered radio to adolescents girls in Gombe Fayemi approves conversion, inter-cadre transfer for 603 civil servants Nigeria at 60: US lauds Nigeria’s commitments to tackling corruption [email protected]: FCT Minister donates cooking gas, food items to flood victims Nigeria @60: Army chief harps on Nigeria’s unity, warns divisive elements ICPC rates Nigerian Correctional Service high on ethics Bayern Munich ride luck to win German Super Cup and fifth title of year Ruthless Nadal stays on course at French Open Neymar and Alvaro avoid French Ligue 1 sanctions Manchester United, Everton, Manchester City join Spurs in English League Cup quarter-finals Benue govt. honours Ordega, Onazi Police arrest 47 over alleged kidnapping, unlawful possession of weapons COVID-19: NCDC announces 201 fresh infections in Nigeria Independence: KEDCO urges Nigerians to support power sector reform Independence: Sen. Adeola urges Nigerians to redress wrongs at 60 Aba residents decry killing of Malaysian returnee in Aba Bauchi, Jigawa floods: FG commiserates with victims, begins flood assessment NCF calls for concerted effort to preserve environment PDP condemns repeated attacks on its candidate for Ondo race Officials advocate building of toilets to end open defecation by 2025 Nigeria @ 60: Atiku calls for youth-centred development plan Harry Potter flies in London, playing Quidditch over Leicester Square Governors donate N100m to Borno Government Country singer/songwriter Mac Davis, who wrote ‘In the Ghetto,’ dead at 78 Independence:NEPZA boss promises to use FTZs, SEZs rejuvenate nation’s economy Curtailing access to forex proceeds will limit exporter’s contributions to economy – FACAN Customs boss charges NDA cadets to place national interest above all other considerations  Felix Duke calls out Pretty Okafor over Creative Industry Group (CIG) Trademark fraud Akwa Ibom to implement flood-control project across 18 communities House seeks immediate demarcation of boundary among warring communities in Nasarawa, Benue Independence Day: Gbajabimila, Wase, Elumelu congratulate Nigerians 2021 budget: Reps approve N13.08 trn expenditures, $40 oil price benchmark Expert urges schools to embrace ICT as  new method of teaching Independence: Plateau speaker urges Nigerians to defend nation’s unity [email protected]: Gov. Bello says insecurity threat to growth, development Nigeria @ 60: PDP urges Buhari to reposition government 2023: Umahi denies alleged rift with NASS members from Ebonyi Nigeria @ 60: 120 eminent Nigerian elders, leaders for National Dialogue — Utomi Group says community policing key to curbing insecurity Oyetola salutes Nigeria at 60, sues for peace, unity Poultry association tasks NLC on permanent employment of workers by employers Nigeria grants approval for Emirates Airlines to operate Group launches N5m interest-free loan for members [email protected]: We must build a nation of one destiny – Mark FG distribute palliatives to 47,020 vulnerable households in Enugu N/ East: DPR tasks owners of filling stations, gas plants on safety Nigeria @ 60: Progressive Governors reaffirm commitment to democracy, development Army Court Marshal dismisses soldier for defiling minor Kwara schools to resume Oct. 5, tertiary institutions Oct. 12