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  •  Prof Isa Pantami Minister of Communications and Digital Economy said it contributed up to 594 per cent to the country s Gross Domestic Product GDP Pantami said this on Monday at a news conference in Abuja to mark the third Digital Nigeria Day DND annually obseved on Oct 24 across the world The DND also doubles as the UN World Development Information Day marked to recognise the importance of Information and communications technologies towards providing new solutions to development challenges The UN day of information is to recognise the role of ICT particularly in the context of globalisation how it can foster economic growth competitiveness access to information and knowledge poverty eradication and social inclusion It is worthy of note that the ministry excelled at the recently concluded retreat that was held for all Ministers The assessment was based on the output indicators and milestones for the eight ministerial deliverables and the ministry obtained the highest grade in each of the deliverables Implementation of Broadband Connectivity was 134 per cent deployment of 4G across the country 127 per cent digitalising government functions and processes was 99 per cent Development and implementation of a National Digital Economy Policy and Strategy 103 per cent while implementation of a Digital Identity Programme was 86 per cent Improvement and optimisation of revenues from all operators and licensees in the agencies under the ministry s supervision was 594 per cent Pantami said He further said that the active collaboration with the private sector to create jobs amounted to 111 per cent while empowerment of citizens was 137 per cent Pantami said the assessment was carried out by the Foreign Commonwealth and Development Office UK and KPMG among others in partnership with the Office of the Secretary to the Government of the Federation He also recalled that the ICT sector contributed 14 07 per cent in the first quarter of 2020 17 92 per cent in second quarter of 2021 while 18 44 per cent was contributed in the second quarter of 2022 According to him at each time these numbers were the highest ever contribution of the ICT sector to the Gross Domestic Product Pantami said Furthermore the quarterly revenues also generated for the Federal Government rose from N51 3 billion to N408 7 billion through spectrum sales and taxes from the sector We now have a Nigeria Startup Act which is a principal legislation and is a major achievement that will significantly enhance the innovation and entrepreneurship ecosystem in Nigeria The minister added that some of the policies that had boosted revenues in the sector included National Digital Economy Policy amp Strategy 2020 2030 NDEPS as well as Roadmap for the Implementation of the NDEPS Other policies he said were SIM Card Registration Policy Nigeria National Broadband Plan 2020 2025 and the National Policy for the Promotion of Indigenous Content in the Telecommunications Sector among others Pantami said that over 863 372 citizens benefited from digital skills programmes while the ministry had recently signed a Memorandum of Understanding for Microsoft to train five million Nigerians on high global digital skills demand On assumption of office on Aug 1 2019 the official broadband penetration figures stood at 33 72 per cent and today it is 44 65 per cent representing close to 13 million new broadband users Similarly there were 13 823 4G base stations and we now have 36 751 representing a 165 86 per cent increase and the percentage of 4G coverage also increased from 23 per cent to 77 52 per cent The cost of data has crashed from N1 200 per Gigabyte to about N350 making it easier for Nigerians to connect to the Internet he said The minister said that the ministry had developed an IT clearance portal to support inoperability eliminate duplication and ensure value for money in the implementation of ICT projects in the country According to him the quarterly savings from the IT Projects Clearance Process rose from N12 45 million to N10 57 billion He also said that steps were being taken to create a pool of Innovation Driven Enterprises IDEs to accelerate the development of Nigeria s digital economy Pantami said Privacy concerns are also being addressed through the newly established Nigeria Data Protection Bureau NDPB The drafting of the data protection bill has reached an advanced stage Digital Identity enrolments have been successful with issued National Identification Numbers NINs rising from less than 40 million to over 90 million Pantami said in promoting indigenous content the ministry had developed a policy for promoting indigenous content in the telecom sector to complement similar efforts that focused on the information technology sector He said it would reduce capital flight amongst other things Pantami also advocated paradigm shift from the clamour for educational certificates and qualifications to acquiring social soft skills that would ensure one was critically positioned to address challenges in the society Mr Kashifu Inuwa Director General of the National Information Technology Development Agency NITDA said that the DND would be a week long programme from Oct 25 to 27 Inuwa said the conference would hold in a hybrid manner with an application platform where participants could register and also be broadcast live Inuwa said that Nigeria was ready for a digital economy as well as transformation hence everyone should key in The theme of the conference would be Digital Transformation A Path to Sustainable Digital Economy NewsSourceCredit NAN
    Communications sector excels, generates revenue up to 594% to GDP
     Prof Isa Pantami Minister of Communications and Digital Economy said it contributed up to 594 per cent to the country s Gross Domestic Product GDP Pantami said this on Monday at a news conference in Abuja to mark the third Digital Nigeria Day DND annually obseved on Oct 24 across the world The DND also doubles as the UN World Development Information Day marked to recognise the importance of Information and communications technologies towards providing new solutions to development challenges The UN day of information is to recognise the role of ICT particularly in the context of globalisation how it can foster economic growth competitiveness access to information and knowledge poverty eradication and social inclusion It is worthy of note that the ministry excelled at the recently concluded retreat that was held for all Ministers The assessment was based on the output indicators and milestones for the eight ministerial deliverables and the ministry obtained the highest grade in each of the deliverables Implementation of Broadband Connectivity was 134 per cent deployment of 4G across the country 127 per cent digitalising government functions and processes was 99 per cent Development and implementation of a National Digital Economy Policy and Strategy 103 per cent while implementation of a Digital Identity Programme was 86 per cent Improvement and optimisation of revenues from all operators and licensees in the agencies under the ministry s supervision was 594 per cent Pantami said He further said that the active collaboration with the private sector to create jobs amounted to 111 per cent while empowerment of citizens was 137 per cent Pantami said the assessment was carried out by the Foreign Commonwealth and Development Office UK and KPMG among others in partnership with the Office of the Secretary to the Government of the Federation He also recalled that the ICT sector contributed 14 07 per cent in the first quarter of 2020 17 92 per cent in second quarter of 2021 while 18 44 per cent was contributed in the second quarter of 2022 According to him at each time these numbers were the highest ever contribution of the ICT sector to the Gross Domestic Product Pantami said Furthermore the quarterly revenues also generated for the Federal Government rose from N51 3 billion to N408 7 billion through spectrum sales and taxes from the sector We now have a Nigeria Startup Act which is a principal legislation and is a major achievement that will significantly enhance the innovation and entrepreneurship ecosystem in Nigeria The minister added that some of the policies that had boosted revenues in the sector included National Digital Economy Policy amp Strategy 2020 2030 NDEPS as well as Roadmap for the Implementation of the NDEPS Other policies he said were SIM Card Registration Policy Nigeria National Broadband Plan 2020 2025 and the National Policy for the Promotion of Indigenous Content in the Telecommunications Sector among others Pantami said that over 863 372 citizens benefited from digital skills programmes while the ministry had recently signed a Memorandum of Understanding for Microsoft to train five million Nigerians on high global digital skills demand On assumption of office on Aug 1 2019 the official broadband penetration figures stood at 33 72 per cent and today it is 44 65 per cent representing close to 13 million new broadband users Similarly there were 13 823 4G base stations and we now have 36 751 representing a 165 86 per cent increase and the percentage of 4G coverage also increased from 23 per cent to 77 52 per cent The cost of data has crashed from N1 200 per Gigabyte to about N350 making it easier for Nigerians to connect to the Internet he said The minister said that the ministry had developed an IT clearance portal to support inoperability eliminate duplication and ensure value for money in the implementation of ICT projects in the country According to him the quarterly savings from the IT Projects Clearance Process rose from N12 45 million to N10 57 billion He also said that steps were being taken to create a pool of Innovation Driven Enterprises IDEs to accelerate the development of Nigeria s digital economy Pantami said Privacy concerns are also being addressed through the newly established Nigeria Data Protection Bureau NDPB The drafting of the data protection bill has reached an advanced stage Digital Identity enrolments have been successful with issued National Identification Numbers NINs rising from less than 40 million to over 90 million Pantami said in promoting indigenous content the ministry had developed a policy for promoting indigenous content in the telecom sector to complement similar efforts that focused on the information technology sector He said it would reduce capital flight amongst other things Pantami also advocated paradigm shift from the clamour for educational certificates and qualifications to acquiring social soft skills that would ensure one was critically positioned to address challenges in the society Mr Kashifu Inuwa Director General of the National Information Technology Development Agency NITDA said that the DND would be a week long programme from Oct 25 to 27 Inuwa said the conference would hold in a hybrid manner with an application platform where participants could register and also be broadcast live Inuwa said that Nigeria was ready for a digital economy as well as transformation hence everyone should key in The theme of the conference would be Digital Transformation A Path to Sustainable Digital Economy NewsSourceCredit NAN
    Communications sector excels, generates revenue up to 594% to GDP
    General news1 month ago

    Communications sector excels, generates revenue up to 594% to GDP

    Prof. Isa Pantami, Minister of Communications and Digital Economy, said it contributed  up to 594 per cent to the country’s Gross Domestic Product.

    (GDP)  Pantami said this on Monday at a news conference in Abuja to mark the third Digital Nigeria Day (DND) annually obseved on Oct. 24 across the world.

    The DND also doubles as the UN World Development Information Day marked to recognise the importance of Information and communications technologies towards providing new solutions to development challenges.

    The UN day of information is to recognise the role of ICT particularly in the context of globalisation, how it can foster economic growth, competitiveness, access to information and knowledge, poverty eradication and social inclusion.

    “It is worthy of note that the ministry excelled at the recently concluded retreat that was held for all Ministers.

    “The assessment was based on the output indicators and milestones for the eight ministerial deliverables and the ministry obtained the highest grade in each of the deliverables.

    “ Implementation of Broadband Connectivity was 134 per cent, deployment of 4G across the country -127 per cent, digitalising government functions and processes was 99 per cent.

    “Development and implementation of a National Digital Economy Policy and Strategy -103 per cent, while implementation of a Digital Identity Programme was 86 per cent.

    “Improvement and optimisation of revenues from all operators and licensees in the agencies under the ministry’s supervision was 594 per cent,”Pantami said.

    He further said that the active collaboration with the private sector to create jobs amounted to 111 per cent, while empowerment of citizens was 137 per cent.

    Pantami said the assessment was carried out by the Foreign, Commonwealth and Development Office, UK and KPMG, among others, in partnership with the Office of the Secretary to the Government of the Federation.

    He also recalled that the ICT sector contributed 14.07 per cent in the first quarter of 2020, 17.92 per cent in second quarter of 2021, while 18.44 per cent was contributed in the second quarter of 2022. According to him, at each time, these numbers were the highest ever contribution of the ICT sector to the Gross Domestic Product.

    Pantami said:`’Furthermore, the quarterly revenues also generated for the Federal Government rose from N51.3 billion to N408.7 billion, through spectrum sales and taxes from the sector.

    “We now have a Nigeria Startup Act, which is a principal legislation and is a major achievement that will significantly enhance the innovation and entrepreneurship ecosystem in Nigeria.

    ’’ The minister added that some of the policies that had boosted revenues in the sector included National Digital Economy Policy & Strategy 2020-2030 (NDEPS), as well as Roadmap for the Implementation of the NDEPS.

    Other policies, he said, were SIM Card Registration Policy, Nigeria National Broadband Plan 2020-2025 and the National Policy for the Promotion of Indigenous Content in the Telecommunications Sector, among others.

    Pantami said that over 863,372 citizens benefited from digital skills programmes, while the ministry had recently signed a Memorandum of Understanding for Microsoft to train five million Nigerians on high global digital skills demand.

    “On assumption of office on Aug. 1, 2019, the official broadband penetration figures stood at 33.72 per cent and today it is 44.65 per cent, representing close to 13 million new broadband users.

    “Similarly, there were 13,823 4G base stations and we now have 36,751, representing a 165.86 per cent increase and the percentage of 4G coverage also increased from 23 per cent to 77.52 per cent.

    “The cost of data has crashed from N1,200 per Gigabyte to about N350, making it easier for Nigerians to connect to the Internet,’’ he said.

    The minister said that the ministry had developed an IT clearance portal to support inoperability, eliminate duplication and ensure value for money in the implementation of ICT projects in the country.

    According to him, the quarterly savings from the IT Projects’ Clearance Process rose from N12.45 million to N10.57 billion.

    He also said that steps were being taken to create a pool of Innovation Driven Enterprises (IDEs) to accelerate the development of Nigeria’s digital economy.

    Pantami said: “Privacy concerns are also being addressed through the newly established Nigeria Data Protection Bureau (NDPB).

    “The drafting of the data protection bill has reached an advanced stage, Digital Identity enrolments have been successful, with issued National Identification Numbers (NINs) rising from less than 40 million to over 90 million.

    ’’ Pantami said in promoting indigenous content, the ministry had developed a policy for promoting indigenous content in the telecom sector to complement similar efforts that focused on the information technology sector.

    He said it would reduce capital flight, amongst other things.

    Pantami also advocated paradigm shift from the clamour for educational certificates and qualifications to acquiring social, soft skills that would ensure one was critically positioned to address challenges in the society.

    Mr Kashifu Inuwa, Director-General of the National Information Technology Development Agency (NITDA), said that the DND would be a week-long programme from Oct. 25 to 27. Inuwa said the conference would hold in a hybrid manner with an application platform where participants could register and also be broadcast live.

    Inuwa said that Nigeria was ready for a digital economy, as well as transformation, hence everyone should key in.

    The theme of the conference would be “Digital Transformation: A Path to Sustainable Digital Economy.

    ’’
    NewsSourceCredit: NAN

  •  LXE408 is a first in class compound discovered at Novartis https www Novartis com with financial support from the Wellcome Trust Novartis is responsible for completing Phase I clinical trials and has committed to maximizing access in endemic countries once approved DNDi https www DNDi org will lead Phase II and III clinical development starting in India with additional trials planned in East Africa Leishmaniasis which is transmitted by the sand fly affects over one billion people visceral leishmaniasis the most serious form of the disease affects an estimated 50 000 to 90 000 people per year Novartis and the Drugs for Neglected Diseases initiative DNDi a not for profit research and development R amp D organization have signed a collaboration and licence agreement to jointly develop LXE408 as a potential new oral treatment for visceral leishmaniasis one of the world rsquo s leading parasitic killers LXE408 is a first in class compound discovered at Novartis with financial support from the Wellcome Trust Within the scope of the agreement Novartis is responsible for completing Phase I clinical trials In addition it will drive pharmaceutical development and regulatory submissions Upon approval Novartis has committed to distributing the drug on an affordable basis worldwide with a focus on maximizing access in endemic countries DNDi will lead Phase II and Phase III clinical development with the first Phase II study scheduled to start in early 2021 in India Additional trials are planned to take place in East Africa which has the highest burden of visceral leishmaniasis ldquo Existing treatments for visceral leishmaniasis are simply not good enough They are too long increasingly ineffective and can be toxic painful and costly rdquo said Dr Bernard P eacute coul Executive Director of DNDi ldquo Our hope is to radically transform this by developing new oral drugs that are affordable safe effective easy to take and can also be adapted to meet the treatment needs of patients in different countries rdquo Over one billion people worldwide are at risk of leishmaniasis which is transmitted by the bite of a sand fly Visceral leishmaniasis also known as kala azar is the most serious form of leishmaniasis causing fever weight loss spleen and liver enlargement and if left untreated death There are an estimated 50 000 to 90 000 new cases per year Treating the disease is complex as it is dependent on the species of infecting parasite and the country as treatment responses differ from region to region ldquo Novartis has a long term commitment to neglected tropical diseases that spans several decades Diseases caused by kinetoplastid parasites such as leishmaniasis are one of our strategic research priorities and together with our partners we have developed a promising portfolio of drug candidates rdquo said Dr Lutz Hegemann Chief Operating Officer for Global Health at Novartis ldquo We are excited to collaborate with DNDi to reimagine treatment options for people with leishmaniasis around the world rdquo Broader partnerships The collaboration between DNDi and Novartis is aligned with a broader program with Wellcome and other partners to develop new combinations of entirely new all orally acting chemical entities to treat visceral leishmaniasis and cutaneous leishmaniasis another form of the disease The program brings together a strong consortium of R amp D partners including the University of Dundee GSK Pfizer TB Alliance and Takeda Pharmaceutical Company Limited These partners have built a portfolio of lead series pre clinical and clinical drug candidates originating from different chemical classes with different mechanisms of action against nbsp leishmania nbsp parasites nbsp ldquo We are delighted to be partnering with Novartis from drug development to delivering a promising new oral treatment for visceral leishmaniasis Together we can contribute to sustaining elimination efforts in India and altering the treatment landscape in East Africa rdquo said Dr Fabiana Alves Head of Visceral Leishmaniasis Clinical Program at DNDi
    Novartis and Drugs for Neglected Diseases initiative (DNDi) to collaborate on the development of a new oral drug to treat Visceral Leishmaniasis
     LXE408 is a first in class compound discovered at Novartis https www Novartis com with financial support from the Wellcome Trust Novartis is responsible for completing Phase I clinical trials and has committed to maximizing access in endemic countries once approved DNDi https www DNDi org will lead Phase II and III clinical development starting in India with additional trials planned in East Africa Leishmaniasis which is transmitted by the sand fly affects over one billion people visceral leishmaniasis the most serious form of the disease affects an estimated 50 000 to 90 000 people per year Novartis and the Drugs for Neglected Diseases initiative DNDi a not for profit research and development R amp D organization have signed a collaboration and licence agreement to jointly develop LXE408 as a potential new oral treatment for visceral leishmaniasis one of the world rsquo s leading parasitic killers LXE408 is a first in class compound discovered at Novartis with financial support from the Wellcome Trust Within the scope of the agreement Novartis is responsible for completing Phase I clinical trials In addition it will drive pharmaceutical development and regulatory submissions Upon approval Novartis has committed to distributing the drug on an affordable basis worldwide with a focus on maximizing access in endemic countries DNDi will lead Phase II and Phase III clinical development with the first Phase II study scheduled to start in early 2021 in India Additional trials are planned to take place in East Africa which has the highest burden of visceral leishmaniasis ldquo Existing treatments for visceral leishmaniasis are simply not good enough They are too long increasingly ineffective and can be toxic painful and costly rdquo said Dr Bernard P eacute coul Executive Director of DNDi ldquo Our hope is to radically transform this by developing new oral drugs that are affordable safe effective easy to take and can also be adapted to meet the treatment needs of patients in different countries rdquo Over one billion people worldwide are at risk of leishmaniasis which is transmitted by the bite of a sand fly Visceral leishmaniasis also known as kala azar is the most serious form of leishmaniasis causing fever weight loss spleen and liver enlargement and if left untreated death There are an estimated 50 000 to 90 000 new cases per year Treating the disease is complex as it is dependent on the species of infecting parasite and the country as treatment responses differ from region to region ldquo Novartis has a long term commitment to neglected tropical diseases that spans several decades Diseases caused by kinetoplastid parasites such as leishmaniasis are one of our strategic research priorities and together with our partners we have developed a promising portfolio of drug candidates rdquo said Dr Lutz Hegemann Chief Operating Officer for Global Health at Novartis ldquo We are excited to collaborate with DNDi to reimagine treatment options for people with leishmaniasis around the world rdquo Broader partnerships The collaboration between DNDi and Novartis is aligned with a broader program with Wellcome and other partners to develop new combinations of entirely new all orally acting chemical entities to treat visceral leishmaniasis and cutaneous leishmaniasis another form of the disease The program brings together a strong consortium of R amp D partners including the University of Dundee GSK Pfizer TB Alliance and Takeda Pharmaceutical Company Limited These partners have built a portfolio of lead series pre clinical and clinical drug candidates originating from different chemical classes with different mechanisms of action against nbsp leishmania nbsp parasites nbsp ldquo We are delighted to be partnering with Novartis from drug development to delivering a promising new oral treatment for visceral leishmaniasis Together we can contribute to sustaining elimination efforts in India and altering the treatment landscape in East Africa rdquo said Dr Fabiana Alves Head of Visceral Leishmaniasis Clinical Program at DNDi
    Novartis and Drugs for Neglected Diseases initiative (DNDi) to collaborate on the development of a new oral drug to treat Visceral Leishmaniasis
    Africa3 years ago

    Novartis and Drugs for Neglected Diseases initiative (DNDi) to collaborate on the development of a new oral drug to treat Visceral Leishmaniasis



    LXE408 is a first-in-class compound, discovered at Novartis (https://www.Novartis.com/) with financial support from the Wellcome Trust; Novartis is responsible for completing Phase I clinical trials and has committed to maximizing access in endemic countries, once approved; DNDi (https://www.DNDi.org/) will lead Phase II and III clinical development, starting in India with additional trials planned in East Africa; Leishmaniasis, which is transmitted by the sand fly, affects over one billion people; visceral leishmaniasis, the most serious form of the disease, affects an estimated 50 000 to 90 000 people per year.

    Novartis and the Drugs for Neglected Diseases initiative (DNDi), a not-for-profit research and development (R&D) organization, have signed a collaboration and licence agreement to jointly develop LXE408, as a potential new oral treatment for visceral leishmaniasis, one of the world’s leading parasitic killers.

    LXE408 is a first-in-class compound, discovered at Novartis with financial support from the Wellcome Trust. Within the scope of the agreement, Novartis is responsible for completing Phase I clinical trials. In addition, it will drive pharmaceutical development and regulatory submissions. Upon approval, Novartis has committed to distributing the drug on an affordable basis worldwide with a focus on maximizing access in endemic countries.

    DNDi will lead Phase II and Phase III clinical development, with the first Phase II study scheduled to start in early 2021 in India. Additional trials are planned to take place in East Africa, which has the highest burden of visceral leishmaniasis.

    Existing treatments for visceral leishmaniasis are simply not good enough. They are too long, increasingly ineffective, and can be toxic, painful, and costly,” said Dr Bernard Pécoul, Executive Director of DNDi. “Our hope is to radically transform this by developing new oral drugs that are affordable, safe, effective, easy to take, and can also be adapted to meet the treatment needs of patients in different countries.”

    Over one billion people worldwide are at risk of leishmaniasis, which is transmitted by the bite of a sand fly. Visceral leishmaniasis, also known as kala-azar, is the most serious form of leishmaniasis, causing fever, weight loss, spleen and liver enlargement, and if left untreated, death. There are an estimated 50 000 to 90 000 new cases per year. Treating the disease is complex as it is dependent on the species of infecting parasite and the country, as treatment responses differ from region to region.

    Novartis has a long-term commitment to neglected tropical diseases that spans several decades. Diseases caused by kinetoplastid parasites, such as leishmaniasis, are one of our strategic research priorities and, together with our partners, we have developed a promising portfolio of drug candidates,” said Dr Lutz Hegemann, Chief Operating Officer for Global Health at Novartis. “We are excited to collaborate with DNDi to reimagine treatment options for people with leishmaniasis around the world.”

    Broader partnerships
    The collaboration between DNDi and Novartis is aligned with a broader program with Wellcome and other partners to develop new combinations of entirely new, all-orally acting chemical entities, to treat visceral leishmaniasis and cutaneous leishmaniasis, another form of the disease.

    The program brings together a strong consortium of R&D partners, including the University of Dundee, GSK, Pfizer, TB Alliance, and Takeda Pharmaceutical Company Limited. These partners have built a portfolio of lead series, pre-clinical and clinical drug candidates, originating from different chemical classes with different mechanisms of action against leishmania parasites. 

    We are delighted to be partnering with Novartis from drug development to delivering a promising new oral treatment for visceral leishmaniasis. Together, we can contribute to sustaining elimination efforts in India and altering the treatment landscape in East Africa,” said Dr Fabiana Alves, Head of Visceral Leishmaniasis Clinical Program at DNDi.

  •  Mr Ismail Adedigba Deputy Director Consumer Affairs Bureau CAB of Nigerian Communications Commission NCC has charged telecommunications operators to comply with the commission s directives Adedigba gave the charge on Thursday during the 45th Consumer Town Hall Meeting CTM in Ijebu Ode Ogun State He said the commission gave directives to the operators due to numerous complaints from telecommunications consumers According to him the commission has been inundated with various complaints such as unsolicited text messages and calls Adedigba said the commission had equally received complaints on failure refusal to roll over unused data at the expiration of data bundle by service providers He said there were complaints of automatic renewal of data services upon expiration and activation subscription to data and Value Added Services VAS without prior consent of the subscribers He said there were also complaints of call masking and refiling The deputy director noted that the commission as a consumer centric institution had taken appropriate steps in response to the above major complaints The regulatory body has developed the 2442 Do Not Disturb DND Short Code to solve unsolicited text messages calls It has taken a step on the issuance of direction to service providers on data rollover which now enables consumers to roll over unused data for a period of time ranging from one day to seven days depending on your data plan This took effect from June 26 2018 NCC has issued directives to service providers on forceful subscription of data services and Value Added Services VAS for them to desist from forceful automatic renewal of data services without prior consent of subscribers This has taken effect from May 21 2018 The commission also developed 622 Toll Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC he said Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions In respect to call masking and refiling he said the commission was working seriously to abate the ugly development including deployment of appropriate technology as a strategy to combat it He said NCC believed the consumer is the King and as such must be accorded the basic rights which include the right to be heard to be educated to choose seek redress as well as right to safety The Chairman Board of NCC Sen Olabiyi Durojaiye said that the programme was to enable a tripartite meeting of the regulator operators and consumers Represented by Mr Bashir Idris Deputy Director Head Government and Public Relations Unit NCC Durojaiye said the meeting was aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers service providers and the industry as a whole Edited by Chidi Opara Peter Ejiofor
    NCC warns telecoms operators on compliance to directives
     Mr Ismail Adedigba Deputy Director Consumer Affairs Bureau CAB of Nigerian Communications Commission NCC has charged telecommunications operators to comply with the commission s directives Adedigba gave the charge on Thursday during the 45th Consumer Town Hall Meeting CTM in Ijebu Ode Ogun State He said the commission gave directives to the operators due to numerous complaints from telecommunications consumers According to him the commission has been inundated with various complaints such as unsolicited text messages and calls Adedigba said the commission had equally received complaints on failure refusal to roll over unused data at the expiration of data bundle by service providers He said there were complaints of automatic renewal of data services upon expiration and activation subscription to data and Value Added Services VAS without prior consent of the subscribers He said there were also complaints of call masking and refiling The deputy director noted that the commission as a consumer centric institution had taken appropriate steps in response to the above major complaints The regulatory body has developed the 2442 Do Not Disturb DND Short Code to solve unsolicited text messages calls It has taken a step on the issuance of direction to service providers on data rollover which now enables consumers to roll over unused data for a period of time ranging from one day to seven days depending on your data plan This took effect from June 26 2018 NCC has issued directives to service providers on forceful subscription of data services and Value Added Services VAS for them to desist from forceful automatic renewal of data services without prior consent of subscribers This has taken effect from May 21 2018 The commission also developed 622 Toll Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC he said Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions In respect to call masking and refiling he said the commission was working seriously to abate the ugly development including deployment of appropriate technology as a strategy to combat it He said NCC believed the consumer is the King and as such must be accorded the basic rights which include the right to be heard to be educated to choose seek redress as well as right to safety The Chairman Board of NCC Sen Olabiyi Durojaiye said that the programme was to enable a tripartite meeting of the regulator operators and consumers Represented by Mr Bashir Idris Deputy Director Head Government and Public Relations Unit NCC Durojaiye said the meeting was aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers service providers and the industry as a whole Edited by Chidi Opara Peter Ejiofor
    NCC warns telecoms operators on compliance to directives
    Science & Technology4 years ago

    NCC warns telecoms operators on compliance to directives

    Mr Ismail Adedigba, Deputy Director, Consumer Affairs Bureau (CAB) of Nigerian Communications Commission (NCC), has charged telecommunications operators to comply with the commission’s directives.

    Adedigba gave the charge on Thursday during the 45th Consumer Town Hall Meeting (CTM) in Ijebu-Ode, Ogun State.

    He said the commission gave directives to the operators due to numerous complaints from telecommunications consumers.

    According to him, the commission has been inundated with various complaints such as unsolicited text messages and calls.

    Adedigba said the commission had equally received complaints on failure/refusal to roll over unused data at the expiration of data bundle by service providers.

    He said there were complaints of automatic renewal of data services upon expiration and activation/subscription to data and Value Added Services (VAS) without prior consent of the subscribers.

    He said there were also complaints of call masking and refiling.

    The deputy director noted that the commission, as a consumer-centric institution, had taken appropriate steps in response to the above major complaints.

    “The regulatory body has developed the 2442 Do Not Disturb (DND) Short Code to solve unsolicited text messages/calls.

    “It has taken a step on the issuance of direction to service providers on data rollover, which now enables consumers to roll over unused data for a period of time, ranging from one day to seven days, depending on your data plan. This took effect from June 26, 2018.

    NCC has issued directives to service providers on forceful subscription of data services and Value Added Services (VAS), for them to desist from forceful/automatic renewal of data services, without prior consent of subscribers. This has taken effect from May 21, 2018.

    “The commission also developed 622 Toll-Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC,” he said.

    Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions.

    In respect to call masking and refiling, he said the commission was working seriously to abate the ugly development, including deployment of appropriate technology as a strategy to combat it.

    He said NCC believed the consumer is the “King” and as such, must be accorded the basic rights which include the right to be heard, to be educated, to choose, seek redress as well as right to safety.

    The Chairman, Board of NCC, Sen. Olabiyi Durojaiye, said that the programme was to enable a tripartite meeting of the regulator, operators and consumers.

    Represented by Mr Bashir Idris, Deputy Director/Head, Government and Public Relations Unit, NCC, Durojaiye said the meeting was aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services.

    He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers, service providers, and the industry as a whole.

    (Edited by: Chidi Opara/Peter Ejiofor)

  •  Mr Ismail Adedigba Deputy Director Consumer Affairs Bureau CAB of Nigerian Communicationsi Commission NCC has warned telecommunications operators to comply with its directives Adedigba gave the warning on Thursday during the 45th edition of the Consumer Town Hall Meeting CTM in Ijebu Ode Ogun He said the commission gave directives due to numerous complaints it received from telecommunications consumers According to him the commission has been inundated with various complaints such as unsolicited text messages and calls Adedigba said the commission had equally received complaints on failure refusal to roll over unused data at the expiration of data bundle by service providers He said there were complaints of automatic renewal of data services upon expiration and activation subscription to data and Value Added Services VAS without prior consent of the subscribers He said there were also complaints pertaining to call masking and refiling The deputy director assured that the commission as consumer centric institution had taken appropriate steps in response to the above major complaints The regulatory body has developed the 2442 Do Not Disturb DND Short Code to solve unsolicited text messages calls It has taken a step on the issuance of direction to service providers on data rollover This enables consumers to roll over unused data for a period of time ranging from one day to seven days depending on data plan of the consumer This took effect from June 26 NCC has issued directives to service providers on forceful subscription of data services and Value Added Services VAS This is to enable them desist from forceful automatic renewal of data services without prior consent of subscribers This has taken effect from May 21 The commission also developed 622 Toll Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions In respect to call masking and refiling he said the commission was working seriously to abate the ugly development including deployment of appropriate technology as a strategy to combat it He said NCC believed the consumer is the King and as such must be accorded the basic rights including the right to be heard educated to choose seek redress as well as right to safety The Chairman Board of NCC Sen Olabiyi Durojaiye said that the programme was to enable a tripartite meeting of the regulator operators and consumers Mr Bashir Idris Deputy Director Head Government and Public Relations Unit NCC represented Durojaiye at the occasion The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers service providers and the industry as a whole Mr Ismail Adedigba Deputy Director Consumer Affairs Bureau CAB of Nigerian Communicationsi Commission NCC has warned telecommunications operators to comply with its directives Adedigba gave the warning on Thursday during the 45th edition of the Consumer Town Hall Meeting CTM in Ijebu Ode Ogun He said the commission gave directives due to numerous complaints it received from telecommunications consumers According to him the commission has been inundated with various complaints such as unsolicited text messages and calls Adedigba said the commission had equally received complaints on failure refusal to roll over unused data at the expiration of data bundle by service providers He said there were complaints of automatic renewal of data services upon expiration and activation subscription to data and Value Added Services VAS without prior consent of the subscribers He said there were also complaints pertaining to call masking and refiling The deputy director assured that the commission as consumer centric institution had taken appropriate steps in response to the above major complaints The regulatory body has developed the 2442 Do Not Disturb DND Short Code to solve unsolicited text messages calls It has taken a step on the issuance of direction to service providers on data rollover This enables consumers to roll over unused data for a period of time ranging from one day to seven days depending on data plan of the consumer This took effect from June 26 NCC has issued directives to service providers on forceful subscription of data services and Value Added Services VAS This is to enable them desist from forceful automatic renewal of data services without prior consent of subscribers This has taken effect from May 21 The commission also developed 622 Toll Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions In respect to call masking and refiling he said the commission was working seriously to abate the ugly development including deployment of appropriate technology as a strategy to combat it He said NCC believed the consumer is the King and as such must be accorded the basic rights including the right to be heard educated to choose seek redress as well as right to safety The Chairman Board of NCC Sen Olabiyi Durojaiye said that the programme was to enable a tripartite meeting of the regulator operators and consumers Mr Bashir Idris Deputy Director Head Government and Public Relations Unit NCC represented Durojaiye at the occasion The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers service providers and the industry as a whole Edited by Chidi Opara Dada Ahmed
    NCC warns telephone operators to comply with directives or face sanctions
     Mr Ismail Adedigba Deputy Director Consumer Affairs Bureau CAB of Nigerian Communicationsi Commission NCC has warned telecommunications operators to comply with its directives Adedigba gave the warning on Thursday during the 45th edition of the Consumer Town Hall Meeting CTM in Ijebu Ode Ogun He said the commission gave directives due to numerous complaints it received from telecommunications consumers According to him the commission has been inundated with various complaints such as unsolicited text messages and calls Adedigba said the commission had equally received complaints on failure refusal to roll over unused data at the expiration of data bundle by service providers He said there were complaints of automatic renewal of data services upon expiration and activation subscription to data and Value Added Services VAS without prior consent of the subscribers He said there were also complaints pertaining to call masking and refiling The deputy director assured that the commission as consumer centric institution had taken appropriate steps in response to the above major complaints The regulatory body has developed the 2442 Do Not Disturb DND Short Code to solve unsolicited text messages calls It has taken a step on the issuance of direction to service providers on data rollover This enables consumers to roll over unused data for a period of time ranging from one day to seven days depending on data plan of the consumer This took effect from June 26 NCC has issued directives to service providers on forceful subscription of data services and Value Added Services VAS This is to enable them desist from forceful automatic renewal of data services without prior consent of subscribers This has taken effect from May 21 The commission also developed 622 Toll Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions In respect to call masking and refiling he said the commission was working seriously to abate the ugly development including deployment of appropriate technology as a strategy to combat it He said NCC believed the consumer is the King and as such must be accorded the basic rights including the right to be heard educated to choose seek redress as well as right to safety The Chairman Board of NCC Sen Olabiyi Durojaiye said that the programme was to enable a tripartite meeting of the regulator operators and consumers Mr Bashir Idris Deputy Director Head Government and Public Relations Unit NCC represented Durojaiye at the occasion The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers service providers and the industry as a whole Mr Ismail Adedigba Deputy Director Consumer Affairs Bureau CAB of Nigerian Communicationsi Commission NCC has warned telecommunications operators to comply with its directives Adedigba gave the warning on Thursday during the 45th edition of the Consumer Town Hall Meeting CTM in Ijebu Ode Ogun He said the commission gave directives due to numerous complaints it received from telecommunications consumers According to him the commission has been inundated with various complaints such as unsolicited text messages and calls Adedigba said the commission had equally received complaints on failure refusal to roll over unused data at the expiration of data bundle by service providers He said there were complaints of automatic renewal of data services upon expiration and activation subscription to data and Value Added Services VAS without prior consent of the subscribers He said there were also complaints pertaining to call masking and refiling The deputy director assured that the commission as consumer centric institution had taken appropriate steps in response to the above major complaints The regulatory body has developed the 2442 Do Not Disturb DND Short Code to solve unsolicited text messages calls It has taken a step on the issuance of direction to service providers on data rollover This enables consumers to roll over unused data for a period of time ranging from one day to seven days depending on data plan of the consumer This took effect from June 26 NCC has issued directives to service providers on forceful subscription of data services and Value Added Services VAS This is to enable them desist from forceful automatic renewal of data services without prior consent of subscribers This has taken effect from May 21 The commission also developed 622 Toll Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions In respect to call masking and refiling he said the commission was working seriously to abate the ugly development including deployment of appropriate technology as a strategy to combat it He said NCC believed the consumer is the King and as such must be accorded the basic rights including the right to be heard educated to choose seek redress as well as right to safety The Chairman Board of NCC Sen Olabiyi Durojaiye said that the programme was to enable a tripartite meeting of the regulator operators and consumers Mr Bashir Idris Deputy Director Head Government and Public Relations Unit NCC represented Durojaiye at the occasion The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers service providers and the industry as a whole Edited by Chidi Opara Dada Ahmed
    NCC warns telephone operators to comply with directives or face sanctions
    Science & Technology4 years ago

    NCC warns telephone operators to comply with directives or face sanctions

    Mr Ismail Adedigba, Deputy Director, Consumer Affairs Bureau (CAB) of Nigerian Communicationsi Commission (NCC), has warned telecommunications operators to comply with its directives.

    Adedigba gave the warning on Thursday, during the 45th edition of the Consumer Town Hall Meeting (CTM) in Ijebu-Ode, Ogun.

    He said the commission gave directives due to numerous complaints it received from telecommunications consumers.

    According to him, the commission has been inundated with various complaints such as unsolicited text messages and calls.

    Adedigba said the commission had equally received complaints on failure/refusal to roll over unused data at the expiration of data bundle by service providers.

    He said there were complaints of automatic renewal of data services upon expiration and activation/subscription to data and Value Added Services (VAS) without prior consent of the subscribers.

    He said there were also complaints pertaining to call masking and refiling.

    The deputy director assured that the commission, as consumer-centric institution, had taken appropriate steps in response to the above major complaints.

    ”The regulatory body has developed the 2442 Do Not Disturb (DND) Short Code to solve unsolicited text messages/calls.

    ”It has taken a step on the issuance of direction to service providers on data rollover.

     

    ” This enables consumers to roll over unused data for a period of time, ranging from one day to seven days, depending on data plan of the consumer. This took effect from June 26.

    NCC has issued directives to service providers on forceful subscription of data services and Value Added Services (VAS).

     

    “This is to enable them desist from forceful/automatic renewal of data services, without prior consent of subscribers. This has taken effect from May 21.

    ”The commission also developed 622 Toll-Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC.”

    Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions.

    In respect to call masking and refiling, he said the commission was working seriously to abate the ugly development, including deployment of appropriate technology as a strategy to combat it.

    He said NCC believed the consumer is the ‘King’ and as such, must be accorded the basic rights,including the right to be heard,  educated, to choose, seek redress as well as right to safety.

    The Chairman, Board of NCC, Sen. Olabiyi Durojaiye, said that the programme was to enable a tripartite meeting of the regulator, operators and consumers.

    Mr Bashir Idris, Deputy Director/Head, Government and Public Relations Unit, NCC, represented Durojaiye at the occasion.

     

    The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services.

    He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers, service providers, and the industry as a whole.

    Mr Ismail Adedigba, Deputy Director, Consumer Affairs Bureau (CAB) of Nigerian Communicationsi Commission (NCC), has warned telecommunications operators to comply with its directives.

    Adedigba gave the warning on Thursday, during the 45th edition of the Consumer Town Hall Meeting (CTM) in Ijebu-Ode, Ogun.

    He said the commission gave directives due to numerous complaints it received from telecommunications consumers.

    According to him, the commission has been inundated with various complaints such as unsolicited text messages and calls.

    Adedigba said the commission had equally received complaints on failure/refusal to roll over unused data at the expiration of data bundle by service providers.

    He said there were complaints of automatic renewal of data services upon expiration and activation/subscription to data and Value Added Services (VAS) without prior consent of the subscribers.

    He said there were also complaints pertaining to call masking and refiling.

    The deputy director assured that the commission, as consumer-centric institution, had taken appropriate steps in response to the above major complaints.

    ”The regulatory body has developed the 2442 Do Not Disturb (DND) Short Code to solve unsolicited text messages/calls.

    ”It has taken a step on the issuance of direction to service providers on data rollover.

     

    ” This enables consumers to roll over unused data for a period of time, ranging from one day to seven days, depending on data plan of the consumer. This took effect from June 26.

    NCC has issued directives to service providers on forceful subscription of data services and Value Added Services (VAS).

     

    “This is to enable them desist from forceful/automatic renewal of data services, without prior consent of subscribers. This has taken effect from May 21.

    ”The commission also developed 622 Toll-Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC.”

    Adedigba said that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions.

    In respect to call masking and refiling, he said the commission was working seriously to abate the ugly development, including deployment of appropriate technology as a strategy to combat it.

    He said NCC believed the consumer is the ‘King’ and as such, must be accorded the basic rights,including the right to be heard,  educated, to choose, seek redress as well as right to safety.

    The Chairman, Board of NCC, Sen. Olabiyi Durojaiye, said that the programme was to enable a tripartite meeting of the regulator, operators and consumers.

    Mr Bashir Idris, Deputy Director/Head, Government and Public Relations Unit, NCC, represented Durojaiye at the occasion.

     

    The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services.

    He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers, service providers, and the industry as a whole.

    Edited by: Chidi Opara/Dada Ahmed

  •  Nigerian Communications Commission NCC says it uncovered large volume of forceful subscriptions and illegal deductions by network providers and is set to order refunds to consumers The information is in a statement in Abuja on Wednesday issued by Mr Nnamdi Nwokike the NCC Director Public Affairs Nwokike stated that the commission discovered the irregularity after it carried out long and comprehensive investigative audit into Value Added Services VAS subscriptions across all Mobile Network Operators MNOs and VAS platforms He noted that the audit team analysed subscribers Call Detail Records from MNOs and subscription logs from VAS providers over a period of two years leading to the conclusion that a huge percentage of VAS services were not voluntarily subscribed for He added that the audit team also found out that some providers had implemented disingenuous mechanisms by which large number of innocent consumers were forcefully subscribed to VAS platforms leading to regular deduction of their airtime without their consent He said that NCC as consumer centric regulator noted with great displeasure the unacceptably high level of consumer complaints in respect of forceful subscriptions to VAS as well as airtime deductions for these subscriptions Nwokike stated that the NCC had initaited measures to tackle the menace These include the institution of comprehensive investigation and resolution process the Do not Disturb DND facility and the imposition of sanctions for breach Disturbed by the persistent occurrence of the menace in spite of the measures the commission carried out a long and comprehensive investigative audit into VAS subscriptions across all MNO and VAS platforms The NCC investigative audit was led by the Compliance Monitoring and Enforcement Department of the commission with participation from other departments such as the Technical Standards and Network Integrity TSNI Consumer Affairs Bureau CAB Legal amp Regulatory Services LRS and Licensing amp Authorisation L amp A According to him stakeholders are aware that the commission has persistently insisted that actions of illegal deductions are unacceptable as they are in direct breach of the Nigerian Communications Act He explained that based on the outcome of the investigative audit the commission would shortly direct the indicted organisations to make refunds to affected consumers as appropriate The commission is also considering and will impose appropriate sanctions as necessary This outcome justifies the commission s commitment to evidence based interventions Nwokeke noted that NCC wishes to use the opportunity to inform the public that the commission may suspend or outrightly decommission some VAS platforms and services in the overall interest of consumers He assured consumers that the measures would however be implemented with minimal inconvenience to them and trust that we can count on the understanding of consumers who may be affected by these measures The commission assures stakeholders that it would continue to use all available resources to protect the rights of consumers of telecom services and to ensure that they got appropriate value for their interactions with service and platform providers Edited by Hadiza Mohammed Aliyu
    NCC uncovers large volume of illegal deductions, set to refund consumers
     Nigerian Communications Commission NCC says it uncovered large volume of forceful subscriptions and illegal deductions by network providers and is set to order refunds to consumers The information is in a statement in Abuja on Wednesday issued by Mr Nnamdi Nwokike the NCC Director Public Affairs Nwokike stated that the commission discovered the irregularity after it carried out long and comprehensive investigative audit into Value Added Services VAS subscriptions across all Mobile Network Operators MNOs and VAS platforms He noted that the audit team analysed subscribers Call Detail Records from MNOs and subscription logs from VAS providers over a period of two years leading to the conclusion that a huge percentage of VAS services were not voluntarily subscribed for He added that the audit team also found out that some providers had implemented disingenuous mechanisms by which large number of innocent consumers were forcefully subscribed to VAS platforms leading to regular deduction of their airtime without their consent He said that NCC as consumer centric regulator noted with great displeasure the unacceptably high level of consumer complaints in respect of forceful subscriptions to VAS as well as airtime deductions for these subscriptions Nwokike stated that the NCC had initaited measures to tackle the menace These include the institution of comprehensive investigation and resolution process the Do not Disturb DND facility and the imposition of sanctions for breach Disturbed by the persistent occurrence of the menace in spite of the measures the commission carried out a long and comprehensive investigative audit into VAS subscriptions across all MNO and VAS platforms The NCC investigative audit was led by the Compliance Monitoring and Enforcement Department of the commission with participation from other departments such as the Technical Standards and Network Integrity TSNI Consumer Affairs Bureau CAB Legal amp Regulatory Services LRS and Licensing amp Authorisation L amp A According to him stakeholders are aware that the commission has persistently insisted that actions of illegal deductions are unacceptable as they are in direct breach of the Nigerian Communications Act He explained that based on the outcome of the investigative audit the commission would shortly direct the indicted organisations to make refunds to affected consumers as appropriate The commission is also considering and will impose appropriate sanctions as necessary This outcome justifies the commission s commitment to evidence based interventions Nwokeke noted that NCC wishes to use the opportunity to inform the public that the commission may suspend or outrightly decommission some VAS platforms and services in the overall interest of consumers He assured consumers that the measures would however be implemented with minimal inconvenience to them and trust that we can count on the understanding of consumers who may be affected by these measures The commission assures stakeholders that it would continue to use all available resources to protect the rights of consumers of telecom services and to ensure that they got appropriate value for their interactions with service and platform providers Edited by Hadiza Mohammed Aliyu
    NCC uncovers large volume of illegal deductions, set to refund consumers
    Science & Technology4 years ago

    NCC uncovers large volume of illegal deductions, set to refund consumers

    Nigerian Communications Commission (NCC) says it uncovered large volume of forceful subscriptions and illegal deductions by network providers and is set to order refunds to consumers.

    The information is in a statement in Abuja on Wednesday, issued by Mr Nnamdi Nwokike, the NCC Director, Public Affairs.

    Nwokike stated that the commission discovered the irregularity after it carried out long and comprehensive investigative audit

    into Value Added Services (VAS) subscriptions across all Mobile Network Operators (MNOs) and VAS platforms.

    He noted that the audit team analysed subscribers’ Call Detail Records from MNOs and subscription logs from VAS providers

    over a period of two years, leading to the conclusion that a huge percentage of VAS services were not voluntarily subscribed for.

    He added that the audit team also found out that some providers had implemented disingenuous mechanisms by which large

    number of innocent consumers were “forcefully” subscribed to VAS platforms, leading to regular deduction of their airtime without

    their consent.

    He said that NCC as consumer-centric regulator noted with great displeasure the unacceptably high level of consumer complaints

    in respect of forceful subscriptions to VAS, as well as airtime deductions for these subscriptions.

    Nwokike stated that “the NCC had initaited measures to tackle the menace. These include the institution of comprehensive

    investigation and resolution process, the Do-not-Disturb (DND) facility, and the imposition of sanctions for breach.

    “Disturbed by the persistent occurrence of the menace in spite of the measures, the commission carried out a long and

    comprehensive investigative audit into VAS subscriptions across all MNO and VAS platforms.

    “The NCC investigative audit was led by the Compliance Monitoring and Enforcement Department of the

    commission, with participation from other departments such as the Technical Standards and Network Integrity (TSNI),

    Consumer Affairs Bureau (CAB), Legal & Regulatory Services (LRS) and Licensing & Authorisation (L&A).”

    According to him, stakeholders are aware that  the commission has persistently insisted that actions of illegal deductions

    are unacceptable, as they are in direct breach of the Nigerian Communications Act.

    He explained that based on the outcome of the investigative audit, the commission would

    shortly direct the indicted organisations to make refunds to affected consumers as appropriate.

    “The commission is also considering, and will impose appropriate sanctions as necessary. This outcome justifies the

    commission’s commitment to evidence-based interventions.”

    Nwokeke noted that “NCC wishes to use the opportunity to inform the public that the commission may suspend or

    outrightly decommission some VAS platforms and services in the overall interest of consumers.”

    He assured consumers that the measures would, however, be implemented with minimal inconvenience to them, “and

    trust that we can count on the understanding of consumers who may be affected by these measures.

    “The commission assures stakeholders that it would continue to use all available resources to protect the rights of

    consumers of telecom services and to ensure that they got appropriate value for their interactions with service and

    platform providers.” 

    Edited by: Hadiza Mohammed-Aliyu

  •  Nigerian Communications Commission NCC has said that Nigeria s Value Added Service VAS market is presently valued at N79 billion 220 million The commission s Director of Compliance Monitoring and Enforcement Mr Efosa Idehen made this known during the 2nd Value Added Service VAS Stakeholders Forum on Tuesday in Lagos Idehen said that VAS was an important component of the Nigerian telecommunications ecosystem necessary for optimising the benefits of telecommunication services to consumers He added that VAS was non core service which were all services beyond standard voice calls SMS and data products According to him VAS enables mobile network operators to develop additional revenue streams and can be used in any service industry for services available at little or no cost to promote their primary business The Nigeria VAS market which is presently valued at about N79 billion 220 million is estimated to grow to about 500 million in 2021 The recent reform the commission embark on in the VAS segment of the market is a further recognition of significant role of VAS in the entire telecommunications ecosystem he said The director said that like every services there were both positive and negative impact of VAS on consumers but the positives far out weighed the negatives He said that the commission therefore deemed it fit to find a balance between enabling the opportunities that the VAS providers offered to consumers while at the same time mitigating the challenges or inconvenience they could constitute to other consumers According to him in finding a balance service providers are licensed by the commission and are allowed to operate and provide value added services to consumers He added that consumers are empowered through the Do Not Disturb DND facility to choose whether to allow or block access to these services on a full or partial basis Consumers have been at the receiving end of unsolicited messages fraudulent deduction of consumers credit for VAS not subscribed for among others And subscribers are asking if what the telecommunications companies and their third parties are adding is value or pain services he said Idehen said that with that in mind NCC introduced the DND number 2442 which empowered consumers to block all unsolicited messages and VAS services He said that the commission issued a direction requesting that network providers should ensure that information on the DND service be disseminated after every revenue generating activity via the End of Call Notification EOCN The director said that the EOCN would run for the period not less than 45 days and within the hours of 8am to 8pm daily from the receipt of the latest letter on the subject He said that the operators were also admonished to deploy this information through all their channels of communications The channels of communications include websites social media platforms bill boards flash messages text messages Interactive Voice Response platform radio jingles newspapers advertisements and television commercials
    Nigeria’s VAS market worth N79bn — NCC
     Nigerian Communications Commission NCC has said that Nigeria s Value Added Service VAS market is presently valued at N79 billion 220 million The commission s Director of Compliance Monitoring and Enforcement Mr Efosa Idehen made this known during the 2nd Value Added Service VAS Stakeholders Forum on Tuesday in Lagos Idehen said that VAS was an important component of the Nigerian telecommunications ecosystem necessary for optimising the benefits of telecommunication services to consumers He added that VAS was non core service which were all services beyond standard voice calls SMS and data products According to him VAS enables mobile network operators to develop additional revenue streams and can be used in any service industry for services available at little or no cost to promote their primary business The Nigeria VAS market which is presently valued at about N79 billion 220 million is estimated to grow to about 500 million in 2021 The recent reform the commission embark on in the VAS segment of the market is a further recognition of significant role of VAS in the entire telecommunications ecosystem he said The director said that like every services there were both positive and negative impact of VAS on consumers but the positives far out weighed the negatives He said that the commission therefore deemed it fit to find a balance between enabling the opportunities that the VAS providers offered to consumers while at the same time mitigating the challenges or inconvenience they could constitute to other consumers According to him in finding a balance service providers are licensed by the commission and are allowed to operate and provide value added services to consumers He added that consumers are empowered through the Do Not Disturb DND facility to choose whether to allow or block access to these services on a full or partial basis Consumers have been at the receiving end of unsolicited messages fraudulent deduction of consumers credit for VAS not subscribed for among others And subscribers are asking if what the telecommunications companies and their third parties are adding is value or pain services he said Idehen said that with that in mind NCC introduced the DND number 2442 which empowered consumers to block all unsolicited messages and VAS services He said that the commission issued a direction requesting that network providers should ensure that information on the DND service be disseminated after every revenue generating activity via the End of Call Notification EOCN The director said that the EOCN would run for the period not less than 45 days and within the hours of 8am to 8pm daily from the receipt of the latest letter on the subject He said that the operators were also admonished to deploy this information through all their channels of communications The channels of communications include websites social media platforms bill boards flash messages text messages Interactive Voice Response platform radio jingles newspapers advertisements and television commercials
    Nigeria’s VAS market worth N79bn — NCC
    Science & Technology4 years ago

    Nigeria’s VAS market worth N79bn — NCC

    Nigerian Communications Commission (NCC) has said that Nigeria’s Value Added Service (VAS) market is presently valued at N79 billion ($220 million).

    The commission’s Director of Compliance Monitoring and Enforcement, Mr Efosa Idehen, made this known during the 2nd Value Added Service (VAS) Stakeholders Forum on Tuesday in Lagos.

    Idehen said that VAS was an important component of the Nigerian telecommunications ecosystem necessary for optimising the benefits of telecommunication services to consumers.

    He added that VAS was non-core service, which were all services beyond standard voice calls, SMS and data products.

    According to him, VAS enables mobile network operators to develop additional revenue streams and can be used in any service industry for services available at little or no cost to promote their primary business

    “The Nigeria VAS market, which is presently valued at about N79 billion ($220 million) is estimated to grow to about $500 million in 2021.

    “The recent reform the commission embark on in the VAS segment of the market is a further recognition of significant role of VAS in the entire telecommunications ecosystem,” he said.

    The director said that like every services, there were both positive and negative impact of VAS on consumers but the positives far out weighed the negatives.

    He said that the commission therefore deemed it fit to find a balance between enabling the opportunities that the VAS providers offered to consumers while at the same time mitigating the challenges or inconvenience they could constitute to other consumers.

    According to him, in finding a balance, service providers are licensed by the commission and are allowed to operate and provide value added services to consumers.

    He added that “consumers are empowered through the Do Not Disturb (DND) facility to choose whether to allow or block access to these services on a full or partial basis.

    ”Consumers have been at the receiving end of unsolicited messages, fraudulent deduction of consumers’ credit for VAS not subscribed for, among others.

    ”And subscribers are asking if what the telecommunications companies and their third parties are adding is ‘value’ or ‘pain’ services,” he said.

    Idehen said that with that in mind, NCC introduced the DND number 2442, which empowered consumers to block all unsolicited messages and VAS services.

    He said that the commission issued a direction requesting that network providers should ensure that information on the DND service be disseminated after every revenue generating activity via the End of Call Notification (EOCN).

    The director said that the EOCN would run for the period not less than 45 days and within the hours of 8am to 8pm daily from the receipt of the latest letter on the subject.

    He said that the operators were also admonished to deploy this information through all their channels of communications.

    The channels of communications include websites, social media platforms, bill boards, flash messages, text messages, Interactive Voice Response platform, radio jingles, newspapers advertisements and television commercials.

  •  The Nigerian Communications Commission on Thursday said that the positive impact of Value Added Services VAS on consumers outweighed the negative impact Mr Efosa Idehen Director Compliance Monitoring and enforcement NCC made this known during the 1st Annual Nigeria Valued Added Services Stakeholder s Forum held in Lagos He said that the commission deemed it fit to find a balance between enabling the opportunities that the VAS providers offer to consumers while at the same time mitigating the challenges constituted to other consumers So while VAS providers are licensed by the commission and allowed to operate and provide services consumers are also empowered through the Do Not Disturb DND facility to choose whether to allow or block access to VAS services Idehen said The director said that the VAS service is an important component of the Nigerian telecommunication ecosystem necessary for optimising the benefits of telecom services to consumers VAS service has its advantages as it encourages innovation creativity and allows payment of utility bills It increases revenue for the government in taxes which is used in providing amenities for the benefit of consumers It has contributed in promoting financial inclusion policy of the government and facilitated the creation of wealth for many Nigerians The VAS services also reduce incidence of bank fraud since most consumers get bank alerts he said Idehen however said that the negative impact exposes consumers to receiving unsolicited messages fraudulent deductions of consumers credit for VAS services not subscribed for among others Most subscribers are forced to ask the question Are the telcos and their third parties adding value or pain services Some major consumers concerns in respect to VAS services include spam messages fraudulent bank alerts forceful subscriptions among others he said The director also said that the commission was planning to stop auto renewal which was illegal and seen as a form of forceful subscription Idehen said that consumers should be given the choice to choose whether they want to renew their subscription or not He said that the commission was also planning to take action against VAS providers who force auto renewal on consumers Also speaking Engr Maska Ubale Executive Commissioner Technical Services NCC said that the VAS forum was one of the laudable initiatives embarked on by the commission to develop effective collaboration with relevant stakeholders for sustainable ICT development Ubale who was represented by Mr Bako Wakil Head Technical Standards and Network Integrity Department NCC said that as the ICT ecosystem was transforming daily VAS content developers would have to collaborate with other stakeholders in the telecom Industry This collaboration will be needed to drive the proliferation of applications that will meet the needs of consumers This forum is intended to create more awareness guide participants in understanding the social and economic importance of collaboration in the telecom world where content is king he said Ubale also said that VAS licensees recorded by the commission in the last few years was an indication of the growing interest in the VAS segment of the telecom industry He noted that the commission had also allocated short codes to about 233 VAS licensees for the provision of different services which has enhanced service delivery in country s telecom industry Edited by Oluwole Sogunle
    NCC weighs pros, cons of Value Added Services on consumers
     The Nigerian Communications Commission on Thursday said that the positive impact of Value Added Services VAS on consumers outweighed the negative impact Mr Efosa Idehen Director Compliance Monitoring and enforcement NCC made this known during the 1st Annual Nigeria Valued Added Services Stakeholder s Forum held in Lagos He said that the commission deemed it fit to find a balance between enabling the opportunities that the VAS providers offer to consumers while at the same time mitigating the challenges constituted to other consumers So while VAS providers are licensed by the commission and allowed to operate and provide services consumers are also empowered through the Do Not Disturb DND facility to choose whether to allow or block access to VAS services Idehen said The director said that the VAS service is an important component of the Nigerian telecommunication ecosystem necessary for optimising the benefits of telecom services to consumers VAS service has its advantages as it encourages innovation creativity and allows payment of utility bills It increases revenue for the government in taxes which is used in providing amenities for the benefit of consumers It has contributed in promoting financial inclusion policy of the government and facilitated the creation of wealth for many Nigerians The VAS services also reduce incidence of bank fraud since most consumers get bank alerts he said Idehen however said that the negative impact exposes consumers to receiving unsolicited messages fraudulent deductions of consumers credit for VAS services not subscribed for among others Most subscribers are forced to ask the question Are the telcos and their third parties adding value or pain services Some major consumers concerns in respect to VAS services include spam messages fraudulent bank alerts forceful subscriptions among others he said The director also said that the commission was planning to stop auto renewal which was illegal and seen as a form of forceful subscription Idehen said that consumers should be given the choice to choose whether they want to renew their subscription or not He said that the commission was also planning to take action against VAS providers who force auto renewal on consumers Also speaking Engr Maska Ubale Executive Commissioner Technical Services NCC said that the VAS forum was one of the laudable initiatives embarked on by the commission to develop effective collaboration with relevant stakeholders for sustainable ICT development Ubale who was represented by Mr Bako Wakil Head Technical Standards and Network Integrity Department NCC said that as the ICT ecosystem was transforming daily VAS content developers would have to collaborate with other stakeholders in the telecom Industry This collaboration will be needed to drive the proliferation of applications that will meet the needs of consumers This forum is intended to create more awareness guide participants in understanding the social and economic importance of collaboration in the telecom world where content is king he said Ubale also said that VAS licensees recorded by the commission in the last few years was an indication of the growing interest in the VAS segment of the telecom industry He noted that the commission had also allocated short codes to about 233 VAS licensees for the provision of different services which has enhanced service delivery in country s telecom industry Edited by Oluwole Sogunle
    NCC weighs pros, cons of Value Added Services on consumers
    Science & Technology4 years ago

    NCC weighs pros, cons of Value Added Services on consumers

    The Nigerian Communications Commission on Thursday said that the positive impact of Value Added Services (VAS) on consumers outweighed the negative impact.

    Mr Efosa Idehen, Director Compliance, Monitoring and enforcement, NCC made this known during the 1st Annual Nigeria Valued Added Services Stakeholder’s Forum held in Lagos.

    He said that the commission deemed it fit to find a balance between enabling the opportunities that the VAS providers offer to consumers, while at the same time mitigating the challenges constituted to other consumers.

    “So, while VAS providers are licensed by the commission and allowed to operate and provide services, consumers are also empowered through the Do-Not-Disturb (DND) facility to choose whether to allow or block access to VAS services,” Idehen said.

    The director said that the VAS service is an important component of the Nigerian telecommunication ecosystem necessary for optimising the benefits of telecom services to consumers.

    VAS service has its advantages, as it encourages innovation, creativity and allows payment of utility bills.

    “It increases revenue for the government in taxes which is used in providing amenities for the benefit of consumers.

    ” It has contributed in promoting financial inclusion policy of the government and facilitated the creation of wealth for many Nigerians.

    ” The VAS services also reduce incidence of bank fraud, since most consumers get bank alerts, “he said.

    Idehen, however, said that the negative impact exposes consumers to receiving unsolicited messages, fraudulent deductions of consumers credit for VAS services not subscribed for, among others.

    “Most subscribers are forced to ask the question: Are the telcos and their third parties adding ‘value’ or ‘pain’ services?

    ” Some major consumers’ concerns in respect to VAS services include spam messages, fraudulent bank alerts, forceful subscriptions, among others, “he said.

    The director also said that the commission was planning to stop auto-renewal, which was illegal and seen as a form of forceful subscription.

    Idehen said that consumers should be given the choice to choose whether they want to renew their subscription or not.

    He said that the commission was also planning to take action against VAS providers who force auto-renewal on consumers.

    Also speaking, Engr. Maska Ubale, Executive Commissioner Technical Services, NCC, said that the VAS forum was one of the laudable initiatives embarked on by the commission to develop effective collaboration with relevant stakeholders for sustainable ICT development.

    Ubale, who was represented by Mr Bako Wakil, Head, Technical Standards and Network Integrity Department, NCC, said that as the ICT ecosystem was transforming daily, VAS content developers would have to collaborate with other stakeholders in the telecom Industry.

    ” This collaboration will be needed to drive the proliferation of applications that will meet the needs of consumers.

    ” This forum is intended to create more awareness, guide participants in understanding the social and economic importance of collaboration in the telecom world where content is king, ” he said.

    Ubale also said that VAS licensees recorded by the commission in the last few years was an indication of the growing interest in the VAS segment of the telecom industry.

    He noted that the commission had also allocated short codes to about 233 VAS licensees for the provision of different services, which has enhanced service delivery in country’s telecom industry.

    Edited by: Oluwole Sogunle

     

  •  Prof Umar Danbatta the Executive Vice Chairman Nigerian Communications Commissions NCC says the commission has been able to prioritise youth empowerment through the deployment of information communication tools especially in tertiary institutions Danbatta said this when members of the African Achievers Award presented the commission with an award in Abuja According to him the Digital Association Programme for Tertiary Institutions is one of the organisation s interventions to build human capacity in the universities It is a programme to educate students on how they can leverage the power of information in content delivery in the university This is consistent with the digital transformation that is going on all over the world and Nigeria cannot be an exception We are deploying information and communication technology in key sectors of the economy including education in order to encourage informed learning and teaching Danbatta said that the commission had made several efforts to protect Nigerians from being shorted changed adding that the efforts had helped to transform the telecom industry in the country The basis for the recognition is based on the way the organisation has empowered and protected the consumer with our eight point agenda which is all about empowering and protecting the consumer We are doing this by engaging the consumers directly in programmes like consumer town hall meetings Through the 2017 campaign as the year of the telecom consumers and consumer parliament we have remarkable results arising from these campaigns he said He said the level of awareness of the Do Not Disturb DND facility by activating the number 2442 had climbed from half a million before the commission started to close to 10 million The executive vice chairman said that the level of resolution of complaints through the NCC team resolution mechanism available on the commission s website had been most effective Earlier Mr Tonye Idaminabo Principal Partner African Achievers Award said the award was given based on the integrity of the commission and its effort to ensure that sanity was maintained in the telecom sector Idaminabo also commended the efforts of the commission in ensuring that Nigerians were not short changed by telecom operators The Nigeria News Agency reports that the African Achievers Award recognises influential personalities of African descent who have made remarkable contributions to the society especially in Africa Edited by Vivian Emoni Grace Yussuf
    NCC priotises youth empowerment through telecom tools- Danbatta
     Prof Umar Danbatta the Executive Vice Chairman Nigerian Communications Commissions NCC says the commission has been able to prioritise youth empowerment through the deployment of information communication tools especially in tertiary institutions Danbatta said this when members of the African Achievers Award presented the commission with an award in Abuja According to him the Digital Association Programme for Tertiary Institutions is one of the organisation s interventions to build human capacity in the universities It is a programme to educate students on how they can leverage the power of information in content delivery in the university This is consistent with the digital transformation that is going on all over the world and Nigeria cannot be an exception We are deploying information and communication technology in key sectors of the economy including education in order to encourage informed learning and teaching Danbatta said that the commission had made several efforts to protect Nigerians from being shorted changed adding that the efforts had helped to transform the telecom industry in the country The basis for the recognition is based on the way the organisation has empowered and protected the consumer with our eight point agenda which is all about empowering and protecting the consumer We are doing this by engaging the consumers directly in programmes like consumer town hall meetings Through the 2017 campaign as the year of the telecom consumers and consumer parliament we have remarkable results arising from these campaigns he said He said the level of awareness of the Do Not Disturb DND facility by activating the number 2442 had climbed from half a million before the commission started to close to 10 million The executive vice chairman said that the level of resolution of complaints through the NCC team resolution mechanism available on the commission s website had been most effective Earlier Mr Tonye Idaminabo Principal Partner African Achievers Award said the award was given based on the integrity of the commission and its effort to ensure that sanity was maintained in the telecom sector Idaminabo also commended the efforts of the commission in ensuring that Nigerians were not short changed by telecom operators The Nigeria News Agency reports that the African Achievers Award recognises influential personalities of African descent who have made remarkable contributions to the society especially in Africa Edited by Vivian Emoni Grace Yussuf
    NCC priotises youth empowerment through telecom tools- Danbatta
    Science & Technology4 years ago

    NCC priotises youth empowerment through telecom tools- Danbatta

    Prof. Umar Danbatta, the Executive Vice Chairman, Nigerian Communications Commissions (NCC) says the commission has been able to prioritise youth empowerment through the deployment of information communication tools, especially in tertiary institutions.

    Danbatta said this when members of the African Achievers Award presented the commission with an award in Abuja.

    According to him, the Digital Association Programme for Tertiary Institutions is one of the organisation’s interventions to build human capacity in the universities.

    “It is a programme to educate students on how they can leverage the power of information in content delivery in the university.

    “This is consistent with the digital transformation that is going on all over the world and Nigeria cannot be an exception.

    “We are deploying information and communication technology in key sectors of the economy including education, in order to encourage informed learning and teaching.

    Danbatta said that the commission had made several efforts to protect Nigerians from being shorted changed, adding that the efforts had helped to transform the telecom industry in the country.

    “The basis for the recognition is based on the way the organisation has empowered and protected the consumer with our eight point agenda which is all about empowering and protecting the consumer.

    “We are doing this by engaging the consumers directly in programmes like consumer town hall meetings.

    “Through the 2017 campaign as the year of the telecom consumers, and consumer parliament, we have remarkable results arising from these campaigns,’’ he said.

    He said the level of awareness of the “Do Not Disturb’ (DND), facility by activating the number 2442 had climbed from half a million before the commission started to close to 10 million.

    The executive vice chairman said that the level of resolution of complaints through the NCC team resolution mechanism available on the commission’s website had been most effective.

    Earlier, Mr Tonye Idaminabo, Principal Partner, African Achievers Award said the award was given based on the integrity of the commission and its effort to ensure that sanity was maintained in the telecom sector.

    Idaminabo also commended the efforts of the commission in ensuring that Nigerians were not short changed by telecom operators.

    The Nigeria News Agency reports that the African Achievers Award recognises influential personalities of African descent who have made remarkable contributions to the society, especially in Africa.

    Edited by: Vivian Emoni/Grace Yussuf

  •  The Nigerian Communications Commission NCC says it will impose a fine of N5million on any service provider that forcefully subscribes consumers to any Value Added Service VAS without their consent VAS is a popular telecommunications industry term for non core services or services beyond standard voice calls However it can be used in any service industry for little or no cost Ms Helen Obi the NCC Head of Zonal Operations made this known on Thursday at the Consumers Conversation Forum held Karu Local Government Area Nassarawa State She said the commission on May 21 issued a directive to all network providers to desist from carrying out automatic or unwarranted renewal of data packages without their consent and forcefully subscribe consumers to the VAS services Obi said the penalty for forcefully subscribing consumers to the VAS service without their consent would attract a fine of N5 million for any service provider who defaults the directive The service provider is supposed to pay N5 million for default and for everyday that the commission imposes that sanction and the fine is not paid it will attract additional N500 000 And they should not forcefully subscribe consumers to any VAS without the express written consent obtained from that consumer It is expected that to obtain the consumer s consent they should send an SMS to the consumer asking whether that consumer wants to subscribe to such a service The service provider will receive a response from the consumer after that they should repeat that clarification to ensure the consumer understands that it is what the consumer wants In a situation where there is a complaint from the consumer that there is a forceful subscription to any VAS the commission will take it up on behalf of the consumer by engaging the service provider to find out why she said Obi said NCC in recognition of the valuable contributions of the consumers to the phenomenal growth and development in the telecom sector initiated the consumers conversation She said the forum was put in place to protect educate and empower consumers to enable them make informed choices on the use of ICT services She said the conversation with consumers was to address the activation of the Do Not Disturb DND 2442 service across all telecom networks It will also educate the consumer on the NCC Toll Free Line 622 on improved quality of service Electromagnetic Fields EMF radiation SIM Replacement also referred as SIM Swap and on the Roll Over of Subscriber s unused Data Bundle and Mobile Number Portability MNP Billing Mr Mustapha Isah the representative of the Chairman of Karu Local Government Nassarawa commended NCC for bringing the initiative to the community s doorstep Isah said the forum had helped them to understand the vital areas of how network providers operate as all seated patronise one network or the other He said the forum had enlightened the consumers on what to do and the plan that individual could key into and benefit from Some of the consumers complained of still receiving unsolicited messages and calls urging the NCC to look into the issue Mr Zakari Abudulrauf a subscriber complained about his network provider adding and in spite of NCC s directive he still received unsolicited messages and calls In fact I don t understand why the deductions Another subscriber Mr Jerry Amadi said whenever he recharged his credit usually ran out quickly and urged NCC to urgently look into the issue Edited by Grace Yussuf
    NCC to slam N5m fine on erring service provider on VAS
     The Nigerian Communications Commission NCC says it will impose a fine of N5million on any service provider that forcefully subscribes consumers to any Value Added Service VAS without their consent VAS is a popular telecommunications industry term for non core services or services beyond standard voice calls However it can be used in any service industry for little or no cost Ms Helen Obi the NCC Head of Zonal Operations made this known on Thursday at the Consumers Conversation Forum held Karu Local Government Area Nassarawa State She said the commission on May 21 issued a directive to all network providers to desist from carrying out automatic or unwarranted renewal of data packages without their consent and forcefully subscribe consumers to the VAS services Obi said the penalty for forcefully subscribing consumers to the VAS service without their consent would attract a fine of N5 million for any service provider who defaults the directive The service provider is supposed to pay N5 million for default and for everyday that the commission imposes that sanction and the fine is not paid it will attract additional N500 000 And they should not forcefully subscribe consumers to any VAS without the express written consent obtained from that consumer It is expected that to obtain the consumer s consent they should send an SMS to the consumer asking whether that consumer wants to subscribe to such a service The service provider will receive a response from the consumer after that they should repeat that clarification to ensure the consumer understands that it is what the consumer wants In a situation where there is a complaint from the consumer that there is a forceful subscription to any VAS the commission will take it up on behalf of the consumer by engaging the service provider to find out why she said Obi said NCC in recognition of the valuable contributions of the consumers to the phenomenal growth and development in the telecom sector initiated the consumers conversation She said the forum was put in place to protect educate and empower consumers to enable them make informed choices on the use of ICT services She said the conversation with consumers was to address the activation of the Do Not Disturb DND 2442 service across all telecom networks It will also educate the consumer on the NCC Toll Free Line 622 on improved quality of service Electromagnetic Fields EMF radiation SIM Replacement also referred as SIM Swap and on the Roll Over of Subscriber s unused Data Bundle and Mobile Number Portability MNP Billing Mr Mustapha Isah the representative of the Chairman of Karu Local Government Nassarawa commended NCC for bringing the initiative to the community s doorstep Isah said the forum had helped them to understand the vital areas of how network providers operate as all seated patronise one network or the other He said the forum had enlightened the consumers on what to do and the plan that individual could key into and benefit from Some of the consumers complained of still receiving unsolicited messages and calls urging the NCC to look into the issue Mr Zakari Abudulrauf a subscriber complained about his network provider adding and in spite of NCC s directive he still received unsolicited messages and calls In fact I don t understand why the deductions Another subscriber Mr Jerry Amadi said whenever he recharged his credit usually ran out quickly and urged NCC to urgently look into the issue Edited by Grace Yussuf
    NCC to slam N5m fine on erring service provider on VAS
    Science & Technology4 years ago

    NCC to slam N5m fine on erring service provider on VAS

    The Nigerian Communications Commission (NCC) says it will impose a fine of N5million on any service provider that forcefully subscribes consumers to any Value Added Service (VAS) without their consent.

    VAS is a popular telecommunications industry term for non-core services or services beyond standard voice calls. However, it can be used in any service industry for little or no cost.

    Ms Helen Obi, the NCC Head of Zonal Operations made this known on Thursday at the Consumers Conversation Forum held Karu Local Government Area, Nassarawa State.

    She said the commission on May 21 issued a directive to all network providers to desist from carrying out automatic or unwarranted renewal of data packages without their consent and forcefully subscribe consumers to the VAS services.

    Obi said the penalty for forcefully subscribing consumers to the VAS service without their consent would attract a fine of N5 million for any service provider who defaults the directive.

    “The service provider is supposed to pay N5 million for default and for everyday that the commission imposes that sanction and the fine is not paid; it will attract additional N500, 000.

    “And they should not forcefully subscribe consumers to any VAS without the express written consent obtained from that consumer.

    “It is expected that to obtain the consumer’s consent, they should send an SMS to the consumer asking whether that consumer wants to subscribe to such a service.

    “The service provider will receive a response from the consumer after that, they should repeat that clarification to ensure the consumer understands that it is what the consumer wants.

    “In a situation where there is a complaint from the consumer, that there is a forceful subscription to any VAS, the commission will take it up on behalf of the consumer by engaging the service provider to find out why, ‘’ she said.

    Obi said NCC in recognition of the valuable contributions of the consumers to the phenomenal growth and development in the telecom sector, initiated the consumers conversation.

    She said the forum was put in place to protect, educate and empower consumers to enable them make informed choices on the use of ICT services.

    She said the conversation with consumers was to address the activation of the “Do-Not-Disturb” (DND) 2442 service across all telecom networks.

    “It will also educate the consumer on the NCC Toll Free Line 622 on improved quality of service, Electromagnetic Fields (EMF) radiation, SIM Replacement also referred as “SIM Swap” and on the Roll Over of Subscriber’s unused Data Bundle and Mobile Number Portability (MNP) Billing.

    Mr Mustapha Isah, the representative of the Chairman of Karu Local Government, Nassarawa commended NCC for bringing the initiative to the community’s doorstep.

    Isah said the forum had helped them to understand the vital areas of how network providers operate as all seated patronise one network or the other.

    He said the forum had enlightened the consumers on what to do and the plan that individual could key into and benefit from.

    Some of the consumers complained of still receiving unsolicited messages and calls, urging the NCC to look into the issue.

    Mr Zakari Abudulrauf, a subscriber, complained about his network provider, adding and in spite of NCC’s directive, he still received unsolicited messages and calls.

    “In fact, I don’t understand why the deductions. ‘’

    Another subscriber, Mr Jerry Amadi said whenever he recharged, his credit usually ran out quickly and urged NCC to urgently look into the issue.

    Edited by: Grace Yussuf

  •  The National Association of Telecoms Subscribers NATCOMS on Monday urged telecom operators to uphold the privacy of their subscribers The President of NATCOMS Mr Deolu Ogunbanjo made the call in an interview with the Nigeria News Agency in Lagos Ogunbanjo said that the Do Not disturb directive on subscribers privacy by the Nigeria Communications Commission was constantly violated by network operators He said that the N500 000 fine to be imposed on any telecom operator that violates the do not disturb instruction was minimal The fine of N500 000 is not it at all they should impose strict penalities like one million or more The privacy of that man or woman that is being violated constantly by the telecoms operators should be protected by heavy sanction so that they can stop Subscribers do not want unsolicited messages just because we are using their platform do not give them the right to do whatever they like and the unsolicited messages have gone too far he said Ogunbanjo said that going forward telecom operators should seek subscribers permission before sending unsolicited messages They must send messages to subscriber to ask whether they want the message or not and it is their right to decide on such messages he said He said that they should also consider the timing of sending the messages adding that getting messages at late hours of the day was not good NAN reports that NCC had warned the telecommunications operators those who that violate the Do Not Disturb DND instruction would receive a fine of N500 000 Mr Philip Eretan the Deputy Director Licensing and Authorisation NCC had on April 9 during the 83rd edition of the Telecom Consumer Parliament TCP warned telecommunications operators against violating the instruction The forum was sequel to complaints of unsolicited messages by telecom consumers on Value Added Services VAS Edited by Remi Koleoso Grace Yussuf
    Association tasks network operators on subscribers privacy
     The National Association of Telecoms Subscribers NATCOMS on Monday urged telecom operators to uphold the privacy of their subscribers The President of NATCOMS Mr Deolu Ogunbanjo made the call in an interview with the Nigeria News Agency in Lagos Ogunbanjo said that the Do Not disturb directive on subscribers privacy by the Nigeria Communications Commission was constantly violated by network operators He said that the N500 000 fine to be imposed on any telecom operator that violates the do not disturb instruction was minimal The fine of N500 000 is not it at all they should impose strict penalities like one million or more The privacy of that man or woman that is being violated constantly by the telecoms operators should be protected by heavy sanction so that they can stop Subscribers do not want unsolicited messages just because we are using their platform do not give them the right to do whatever they like and the unsolicited messages have gone too far he said Ogunbanjo said that going forward telecom operators should seek subscribers permission before sending unsolicited messages They must send messages to subscriber to ask whether they want the message or not and it is their right to decide on such messages he said He said that they should also consider the timing of sending the messages adding that getting messages at late hours of the day was not good NAN reports that NCC had warned the telecommunications operators those who that violate the Do Not Disturb DND instruction would receive a fine of N500 000 Mr Philip Eretan the Deputy Director Licensing and Authorisation NCC had on April 9 during the 83rd edition of the Telecom Consumer Parliament TCP warned telecommunications operators against violating the instruction The forum was sequel to complaints of unsolicited messages by telecom consumers on Value Added Services VAS Edited by Remi Koleoso Grace Yussuf
    Association tasks network operators on subscribers privacy
    Science & Technology5 years ago

    Association tasks network operators on subscribers privacy

    The National Association of Telecoms Subscribers (NATCOMS) on Monday urged telecom operators to uphold the privacy of their subscribers.

    The President of NATCOMS, Mr Deolu Ogunbanjo made the call in an interview with the Nigeria News Agency in Lagos.

    Ogunbanjo said that the Do-Not-disturb directive on subscribers privacy by the Nigeria Communications Commission was constantly violated by network operators.

    He said that the N500, 000 fine to be imposed on any telecom operator that violates the do-not-disturb instruction was minimal.

    “The fine of N500,  000 is not it at all, they should impose strict penalities like one million or more.

    “The privacy of that man or woman that is being violated constantly by the telecoms operators should be protected by heavy sanction so that they can stop.

    “Subscribers do not want unsolicited messages just because we are using their platform do not give them the right to do whatever they like and the unsolicited messages have gone too far,” he said.

    Ogunbanjo said that going forward, telecom operators should seek subscribers permission before sending unsolicited messages.

    “They must send messages to subscriber to ask whether they want the message or not and it is their right to decide on such messages,” he said.

    He said that they should also consider the timing of sending the messages, adding that getting messages at late hours of the day was not good.

    NAN reports that NCC had warned the telecommunications operators those who that violate the Do-Not-Disturb (DND) instruction would receive a fine of N500,000

    Mr Philip Eretan, the Deputy Director, Licensing and Authorisation, NCC, had on April 9 during the 83rd edition of the Telecom Consumer Parliament (TCP) warned telecommunications operators against violating the instruction.

    The forum was sequel to complaints of unsolicited messages by telecom consumers on Value Added Services (VAS).

    Edited by: Remi Koleoso/Grace Yussuf

     

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