Abuja, Nigeria – National Identity Management Commission (NIMC) don land big news for we Nigerians. Dem don launch Service Charter wey go help dem improve service delivery by 30 per cent within di next year. Dem announce all dis better upgrade during di official launch wey happen for Abuja on Tuesday. Na even Mr. Elias Okafor, di Director of di Inspectorate and Enforcement Unit, talk for di occasion, wey show say di NIMC no dey dull.
Director-General of NIMC, Dr. Abisoye Coker-Odusote, no carry last as e yarn plenty about wetin dem wan achieve. According to am, dem go reduce waiting times for enrolment and card issuance by at least 30 per cent in just 12 months. Na wetin we go call fast forward time, abi wetin you think? Di charter dey based on four key principles, and one of dem na to make wetin we do dey more efficient.
Dem don already make better moves in di last two years, as naija di NIN enrolment don increase by 49 per cent! Plus, dem don provide over 6,000 functional enrolment centres for every part of Nigeria, even di ones wey dey rural areas wey no dey easy to find. Digital process also dey help dem chop down di time wey dey take for NIN issuance. Na real effort wey dey show progress, no be small!
But Coker-Odusote no wan hear say dem dey rest for di laurels. E emphasize say dem still get plenty work to do. “We don do well, but service delivery need to still fasten, more citizen-friendly, and consistent everywhere,” e talk. Na true talk, because citizens dey expect better.
Dem wan introduce new initiatives through di NIMC Service Charter, like quarterly performance scorecards wey go dey track enrolment figures plus how fast dem dey deliver service. And make dem know say dem dey serious, dem go provide annual customer service and ethics training for all dem staff. Dis one go help maintain di standard so we no go see wia wey dem dey drop ball.
To keep accountability sharp, dem dey plan to roll out toll-free hotline, a Service Feedback Portal, and in-centre kiosks so anybody fit report wahala and expect response within 10 working days. No be joke, Nigerians go fit hold NIMC waka!
This new plan dey align with di Renewed Hope Agenda plus Nigeria’s National Digital Economy Policy. E go make identity services more accessible and technology-driven. Coker-Odusote even call for citizens to join hand with dem and partner with government and private sectors to improve di infrastructure, fund innovations, and make sure say di services wey dey come fit di Nigeria wey we dey aspire to build.
Mr. Anthony Oshin, Acting National Coordinator, no dey left out as e praise di Director of SERVICOM for making dis event a success. And di Head of Operations at SERVICOM, Mrs. Ngozi Akinbodewa, don also talk true. Di Service Charter no be small matter, e don take dem three years to compile am. Na critical tool wey go guide di NIMC staff make dem deliver correct service for we citizens. Oshin make sure say dem no carry di standards go outside dem pocket; dem must monitor everything as citizens fit enjoy di benefits from di reform.
So, my padi, if you get anything wey dey worry you about identity matter, just know say NIMC dey try to make am beta for everybody. We go dey watch as dem dey carry dem plans comot, and who sabi, maybe soon, we fit dey enjoy quick service na like every other country wey get di ginger! Naija go shine!
