The Nigerian Communications Commission (NCC) has inaugurated multi-sectorial Committee on e-Fraud to drastically curb crime in the country.
Inaugurating the multi-sectorial committee on Wednesday in Abuja, the Executive Vice-Chairman of NCC, Prof. Umar Danbatta, said the committee would develop a plan for the implementation of the MoU aimed at checking e-fraud among others.
Danbatta assured that the commission would work closely with critical stakeholders and other relevant agencies to implement technical and operational solutions in checking e-fraud.
He said that the Customer Service and Fraud Operations team in Banks and Mobile Network Operators needed stronger processes and tighter guidelines on how to detect potentially fraudulent activities.
The NCC boss also said that victims should be compensated when prevention mechanisms failed, emphasising that effective collaboration between government agencies and private organisations was pivotal in tackling electronic fraud.
Danbatta said, “With the attainment of 35.4 per cent broadband penetration, cyber criminals, hackers and other unscrupulous elements are exploiting platform vulnerabilities to gain illegal access to bank accounts.
“Illegal access through phishing and other social engineering ploys, such as fraudulent SIM swaps to bypass authentication systems, regardless of whether the transactions are conducted via mobile phone, desktop browser, or point of purchase.
“With this in mind, members of the committee have been carefully selected to provide broad perspectives and leverage their diverse experience to successfully deliver on this critical assignment.
“Understandably, our expectations are high and we look forward to a comprehensive and all-encompassing output from the committee.”
Earlier, Mrs Felicia Onwuegbuchulam, Director, Consumer Affairs Bureau, NCC, said prior to the Stakeholders Forum, financial fraud, using telecom platforms, was pervasive crossing borders and boundaries as well as industry spectrum.
Onwuegbuchulam said the negative implications of such frauds were not only huge in financial losses but also high in “reputational damage to telecoms operators, financial institutions, regulators, security agencies and the nation.“
“The commission has also been inundated with complaints on the unceasing cases of financial fraud via the use of telecom platforms.
“As a result, NCC is poised at seeking initiatives aimed at creating greater awareness on the issues as well as creating ways of mitigating problems arising from their occurrence.
“The Stakeholders forum is indeed one of the initiatives put in place by the commission to harness ideas and solutions toward solving the menace,” she said.
NAN reports that the stakeholders comprise Central Bank of Nigeria (CBN), the Nigerian Police Force (NPF), the Economic and Financial Crimes Commission (EFCC), the Independent Corrupt Practices Commission (ICPC) among others.
The committee is made up of members from the Central Bank of Nigeria (CBN), Nigerian Communications Commission (NCC), Federal Competition and Consumer Protection Commission, National Inter Bank Settlement System.
Others are:National Identity Management Commission, Telecom Service Providers (ALTON), Banks, Security agencies and Ministry of Justice.
The Nigeria News Agency recalls that the MoU, proposed January this year in Abuja, is one of the resolutions of the Stakeholders Forum of Financial Fraud using Telecoms Platforms.
Edited by Dada Ahmed (NAN) https://nnn.ng/ncc-inaugurates-multi-sectorial-committee-on-e-fraud/
NCC holds 1st virtual bi-annual meeting with Telcos on Complaints Management
NCC holds 1st virtual bi-annual meeting with Telcos on Complaints Management
Abuja, Sept. 17, The Nigerian Communications Commission (NCC) held its regular bi-annual meeting with Senior Executives of Telecommunication Companies on complaints management for the first time virtually in compliance with the Federal Government’s COVID-19 management protocols.
Dr Ikechukwu Adinde, Director, Public Affairs, NCC, made this known in a statement on Thursday in Abuja.
Adinde said that at the meeting, which focused on consumer relations and complaint management processes, the NCC and telecom service providers agreed that the compensation policy should be revisited and complied with at all times.
This, he said, was to ensure full compliance with the new Complaint Categories and Service Level Agreement () consented to by the NCC and the service providers in the telecommunication ecosystem.
The NCC director said that it was decided that the Commission and telecom service providers would hold follow-up discussions on “Fair Usage Policy” on unlimited data bundles/data rollover.
He said that this was in order to provide clearer explanation and better understanding of the processes and procedures of the policy for the benefit of the consumers.
“The Commission hereby wishes to restate that its directive of June 2018 to service providers to commence implementation of data rollover from June 26, remains in force.
“In other words, a subscriber’s unused data must be rolled over to his or her subsequent data subscription.
“Therefore, the Commission urges service providers to continue to inform and educate subscribers on the procedures and processes for data rollover,” Adinde said.
He said that service providers agreed to ensure that senior level customer relations officers would support their respective complaints management teams to resolve complaints that were not resolved to the customers’ satisfaction when it was first reported.
He said that the service providers also promised to ensure that complaints were resolved in both the letter and spirit of the recently-reviewed Service Level Agreement (SLA).
Adinde said that the meeting resolved that telecom service providers should explore initiating service level agreement with banks to ensure uniformity and speed in the resolution of complaints relating to billing.
According to him, all parties to the meeting equally agreed that telecom service providers will carry out pervasive consumer education and enlightenment campaigns about their products and services.
“This is to ensure their subscribers have information they required to make informed decisions and get value for money spent.
“The Commission wishes to state that it was very pleased with the impressive attendance, participation and the quality of decisions taken at the bi-annual meeting.
“The NCC is, therefore, determined to continue to work closely with the service providers and other stakeholders in the Nigerian telecom sector to improve on service quality, and by implication, the quality of consumer experience.
The bi-annual meeting, which has held regularly since 2018, focuses on ensuring improvement in Quality of Service (QoS) and Quality of Experience (QoE) in the telecom industry.
It had served as a veritable platform for the Commission and service providers to discuss and agree on measures that will enhance prompt and effective consumer complaint resolution in telecom service provision in Nigeria.
Edited By: Oluyinka Fadare/Ali Baba-Inuwa
NCC Boss bags National Service Excellence Award
NCC Boss bags National Service Excellence Award
Abuja, Sept. 15 The National Association of State Assembly Legislators (NASAL) has honoured the Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC), Prof. Umar Danbatta with a National Service Excellence Award.
NCC Director of Public Affairs, Dr Ikechukwu Adinde, said this in a statement on Tuesday in Abuja.
“We at the NCC, value this gesture, which writes the history of Danbatta’s achievements in a very distinctive and enduring way,” he said.
Adinde amplified the justifications adduced by NASAL for recognising Danbatta, by citing various indicators that measured the performance of the telecom sector, which clearly showed that the sector has been growing over the years and more impressively, in the last five years.
“From the recent industry statistics and other relevant macro indicators, the telecoms sector, has recorded positive growth in terms of active voice subscriptions, internet subscriptions, teledensity, broadband penetration and contribution to the Gross Domestic Product (GDP),” he said.
He noted that the last five years of Danbatta’s administration had witnessed a number of policy initiatives that spurred industrial growth and improved service delivery.
Adinde restated the EVC’s commitment to ensuring that the Commission maintained its reputation as a foremost communications regulatory organisation
Earlier, NASAL Director General, Mr Uchechukwu Chukwuma said that the award was to recognise the remarkable leadership role by Danbatta in deepening the development and growth of the telecoms sector at the grassroots.
Chukwuma said that the award also recognised the pivotal role of the EVC as a change agent, a catalyst for national development and a great Nigerian patriot.
He said in the last five years, NASAL, as the body of state lawmakers in the country, has consistently monitored the activities of the Danbatta-led NCC and observed notable improvements in telecoms services across state constituencies in Nigeria.
“Danbatta’s efforts have manifested in enhanced access to the Internet by our people, which has given them the opportunity to participate and ventilate their views constructively.
“As you know, citizens’ participation in political activities is one of the attributes of an ideal democracy and Danbatta has helped to promote this ideal.
“With 40 million Nigerians excluded from access to telecoms services. Five years after, however, the access gaps have reduced to 114 clusters with additional 15 million Nigerians now connected.
Edited By: Ali Baba-Inuwa
Copyright Commission arrests man over DSTV hacking
Mr Matthew Ojo, NCC Director in the Lagos Directorate Office said this while speaking with the News Agency of Nigeria in Lagos, on Tuesday.
He said that the suspect used to watch DSTV channels free without subscription on his Android phone via an app which he downloaded on google play store.
“This suspect distributed the know-how to his telegram followers and on his blog with the aim of gaining more followers and viewership on his blog and makes more money through google ad-sense.
“The operation was based on surveillance which had earlier been carried out by the Multi-choice team and verified by a copyright inspector, ” he said.
He added that the arrest was made in collaboration with a team of copyright inspectors led by the Head of Enforcement Department, Mr Charles Amudipe.
Others included; a team from Multi-choice Nigeria led by Mr Umar Ibrahim and policemen from Lagos Command Headquarters, Ikeja.
Ojo said that the joint team conducted an anti-piracy operation at the premises of the culprit in Amukoko, Lagos.
According to him, the suspect was contacted on phone by a member of the operation team on the disguise of patronising him.
“The suspect came out to meet the caller and in the process of discussion he was apprehended.
“The suspect took the team to his resident. The squad paraded his one room apartment and recovered his laptop and phones used in perpetrating the ungodly act.
“He was arrested and brought to the copyright commission office for further investigation, ” he said.
Ojo said that, on getting to the commission’s office, the statement of the suspect was taken and the inventory of items seised from him taken.
He said that investigation on the matter was still ongoing and if found guilty the suspect will be charged to court. .
Edited By: Modupe Adeloye/Ali Baba-Inuwa
NCC alerts Nigerians on phishing scams, e-Frauds
The Nigerian Communications Commission (NCC) has alerted Nigerians on the increasing incidents of fraud across various platforms, especially social media networks, urging them to protect their accounts against such frauds.
NCC Director, Public Affairs, Dr Ikechukwu Adinde, said this in a statement on Thursday in Abuja.
He said that the warning was in line with functions and objectives of the commission under the Nigerian Communications Act (NCA) 2003, which was to promote and protect the interests of telecom consumers.
Adinde advised telecom consumers using social media platforms to be alert and wary of the wiles of fraudsters and other unscrupulous persons, in order not to fall victims of their antics.
He explained that the latest scams usually take the form of vishing, which included fraudulent phone calls from people who may claim to be calling on behalf of a known and credible organisation.
He said that the intention of the fraudsters was to gain access to the target’s personal social media account or other identity resources to perpetrate fraud.
He, however, explained that vishing was a form of phishing, which was punishable under Section 32 of the Cybercrimes (Prohibition, Prevention etc) Act of 2015.
“These increasingly popular incidents typically start with a phone call from fraudsters requesting the call receiver to perform a certain task for the caller, which will enable the caller, usually part of a wider network of syndicates to swiftly takeover the social media account of an individual or group.
“Consequently, the Commission wishes to inform the general public that such calls and antics, are initiated and carried out by unscrupulous persons, usually with the intent to defraud unsuspecting citizens and or commit other heinous crimes.
“The Commission has observed that most times, when a receiver of such calls acts as the caller directs, the Facebook or other social media accounts targeted by the caller would be taken over by such persons, who may then proceed as impostors, soliciting funds from and/or enticing friends of their victims into fraudulent business transactions in order to swindle them,” he said.
Adinde noted that to illustrate the insidious dimension of this development, a recording of an attempt by a person to extract information was made available to the Commission by a telecom consumer.
According to him, the Commission considers it necessary to post the recording online to educate the general public on how fraudsters play tricks on people to defraud them.
“Kindly visit the Commission’s Twitter Handles @ngcomcommission or @consumersncc to listen to the tape and other updates in this regard.
“The Commission hereby also assures telecom consumers that all the numbers reportedly used to perpetuate these crimes are being investigated and thereafter, appropriate actions will be taken in that regard as prescribed by relevant laws,” he said.
He urged telecom consumers to ensure that they put in place necessary security measures to protect their online activities, as well as remain alert to the prowling fraudsters on various platforms on the Internet.
“It is important that telecom consumers do not give out any information about their accounts or other online transaction details to unknown persons who pose as representatives of known organisations such as Pension Administrators, Bankers, Insurers, Mobile Money Service Providers, Telecom Services Providers, Social Media Accounts, Group Administrators, etc.
“Telecoms Consumers should also be less revealing about their personal lives and details on online platforms in order not to give fraudulent persons the opportunity to target them for scams.
“In the wake of increased internet usage and other electronic communications, the Commission also wishes to warn telecom consumers and the general public of the possibility of an upsurge in cybercrimes, including but not limited to vishing (Voice Phishing) and smishing (SMS Phishing).
“In order to ensure that telecom networks are not used to perpetrate crimes, the Commission appeals to all telecom consumers to forward complaints on suspected fraudulent calls to the Commission through our email at [email protected],” he said.
Edited By: Ali Baba-Inuwa