Haɓaka ƙwarewar abokin ciniki: mayar da hankali kan makoma mai dorewa

Haɓaka ƙwarewar abokin ciniki: mayar da hankali kan ci gaba mai dorewa1 Michael Smollan, Daraktan Ci gaba da Ƙirƙiri, Smollan (https://Smollan.com) ya tattauna yadda ƙwarewar abokin ciniki ya canza a cikin masana’antar sadarwa da kuma abin da alamu za su iya yi don sadar da ƙwarewa daban-daban

2 Kafin ‘Babban Wobble’ wanda ya shafi komai ta kowace hanya, an riga an sami canji a cikin masana’antar sadarwa yayin da layukan suka fara yin duhu tsakanin tashoshi na mabukaci daban daban a baya, suna haifar da sabbin hanyoyin haɗin gwiwa ga kamfanoni da masu siye

3 dillalai suna haɓaka ƙwarewar abokin ciniki

4 Duk da haka, abubuwa za su canza a cikin wani matakin da babu wanda zai iya hangowa yayin da cutar ta ƙara haɓaka canjin

5 A kwatankwacin, rabon ma’aikatan da ke aiki daga gida kafin barkewar cutar ya kasance kashi 4% – cikin sauri zuwa Afrilu 2020 tare da cikakken kullewa, rabon ya karu zuwa kusan 30% [www.Applause.com]

6 Samun yin aiki daga gida yana juya teburin kamar yadda ake buƙatar kowane lokaci na nufin cewa aikin telcos zai kasance a cikin tabo, ba komai bane illa ƙwarewar abokin ciniki (CX) daga matakin sabis zuwa abin da samfuran suka dace sosai a rayuwarsu

7 A cikin waɗannan canje-canjen tsammanin da ɗabi’un, dole ne a sake sanya maƙasudin maƙasudi don tantance menene samfuran da dillalai suke buƙatar yi daban a cikin 2022 da bayan haka don haɗawa da abokan ciniki mai ma’ana

8 Doxee, ƙwararrun ƙwararrun ƙwararrun ƙwararrun abokan ciniki, suna ba da shawarar cewa akwai hanyoyi guda biyu waɗanda za su samo asali ta hanyar kwarewar abokin ciniki ta hanyar sadarwa: hanyar ɗan adam da hanyar fasaha

9 Sanya abokin ciniki a cibiyar tare da takamaiman buƙatun su da buƙatun su, da kuma haɓaka ƙirar dijital ta yadda tayin ya kasance mai faɗi; hulɗa yana da gamsarwa kuma zaɓaɓɓu suna da “tsakanin ɗan adam” gwargwadon yiwuwa

10 Telco Trends 2022 (https://bit.ly/3bDB3cA) yana ba da shawarar cewa samun abubuwan da suka dace zai sami nasara a zukatan masu amfani a cikin sararin Telco, saboda ba kawai la’akari da kowane hulɗar su da kamfani ba yayin yanke shawarar wanda za su yanke shawarazaži

11 – Har ila yau, suna la’akari da yadda alamar ke wakiltar kanta, abin da yake nufi, da kuma yadda mahimmancin alamar ke game da cybersecurity

12 Tare da juyin halittar 5G, telcos suna buƙatar yin la’akari da sabbin ayyuka da hanyoyin samun kuɗin shiga, da kuma haɗin gwiwa ta gaske tare da ƙwarewar abokin ciniki, wanda ake kira “babban mai daidaita alamar alama.”

13 Tare da 82% na masu amfani da tarho suna la’akari da zaɓuɓɓuka idan sun fuskanci mummunar tafiya ta abokin ciniki kuma 27% daga cikinsu suna watsi da tsarin siyan gaba ɗaya

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