Clickatell Announces Chat Commerce Platform With New Payment Capabilities



Clickatell Announces Chat Commerce Platform With New Payment Capabilities

We believe Chat Commerce is the future of digital commerce enabling brands to connect, interact and transact where their customers are.

CALIFORNIA, United States of America, October 14, 2021 / APO Group / –

Today, Clickatell (, a leader in mobile communications and chat commerce, announced that it will unveil new payment capabilities through its chat commerce platform at Money 20/20 Las Vegas, October 24-27. Clickatell helps businesses easily deploy payments in chat channels with little or no execution risk associated with regulatory considerations, the payer and payee payment ecosystem, and consumer adoption across the channels. most popular chat rooms.

In its report “Adding Digital Payments as Part of the Communication Platform as a Service Offering”, Gartner® recognized Clickatell as a “Who’s Who in CPaaS Payments and How They’re Going About It” section. And said, “Currently, there are a limited number of CPaaS Providers that provide payment capability. Additionally, the Gartner report predicts that “by 2025, approximately 50% of CPaaS vendors will enable the feature as part of their communications modules and offerings. »1 As of 2011, Clickatell has already recognized the need for chat commerce and moved to the model that combines and commerce. Currently, Clickatell processes 1.5 million transactions per day.

“With billions of consumers actively chatting on chat apps, we believe Chat Commerce is the future of digital commerce enabling brands to connect, interact and transact where their customers are.” , said Pieter de Villiers, CEO and co-founder of Clickatell. “Paying a utility bill shouldn’t take 15 minutes of your life every month. Imagine a utility company sending a simple chat notification to customers for the amount owed, giving them the option to touch and pay the bill directly from the notification itself. And, if the customer has a query, we allow brands to leverage a bot or live agents on the same channel. Consumers no longer have to scramble to find a number to call or email in the abyss.

Clickatell’s enterprise-grade chat commerce platform improves brands customer experience and generates revenue by personalizing communications, delivering increased customer satisfaction and retention, increasing sales, improving efficiency business and reducing operating costs. It provides brands with low-code / no-code tools to connect, interact and transact with their customers:

Connect enables messaging and notifications, such as a bank sending a customer a credit card transaction verification alert, which is much less intrusive or inefficient than a robocall or email; Interact provides back-end system integration and orchestration with a chat bot and agent desk allowing a bank, for example, to interact with customers to check balances or pay bills instead of ” call an 1800 number on the back of a card; and Transact supports API payments and digital transaction capabilities through Clickatell’s new Chat 2 Pay. Chat 2 Pay enables businesses to securely accept instant messaging payments by sending consumers a payment link via SMS or WhatsApp. In its design of Chat 2 Pay, Clickatell effectively orchestrated the complex relationship between messaging, payments, and their customers’ Order Management System (OMS), thereby mitigating the risk of businesses managing payment card details. .

For more information on Clickatell’s Chat Commerce Platform, visit here ( and check out the Chat 2 Pay product page here ( / H0ZgY-h0).

1 Gartner, “Add Digital Payments as Part of Communications Platform as a Service Offering”, Lisa Unden-Farboud, Daniel O’Connell, Brian Doherty, Dayna Ford, August 27, 2021.

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