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Alimosho General Hospital introduces staggered appointment



Alimosho General Hospital introduces staggered appointment

In a bid to scale up its services and enhance efficiency in healthcare delivery, the Alimosho General Hospital, Igando, said it had introduced staggered appointment.

Dr Ayodapo Soyinka, the Medical Director of the hospital, made this known at the 4th Annual Stakeholders/Community Town Hall Meeting held in Lagos on Wednesday.

The theme of the programme was “Surpassing Patients Expectation”.

Soyinka said that the hospital, as at Oct. 31, had a total patronage of 393,733 patients, prompting the need to upscale its services rendered to patients.

He said: “In my three months in office as the medical director, we have strived to entrench a leadership culture that is responsive, functional, effective and dynamic bat all layers of management.

“We have introduced staggered appointment as pilot studies in the paediatrics and medicine outpatients, with an intention to create efficiency in the delivery of services.

“We intend to scale up once we start recording success in the tracking of waiting time and it will help manage the huge number of patients who patronise this facility for healthcare.

“We recognise that at the end of all these inputs and processes is customer satisfaction”.
He added that the hospital’s benchmark for 2022 is to have a 95 per cent customer satisfaction.

“Our patients assessment satisfaction hovered between 75 to 80 per cent; however, our target for 2022 is to have a 95 per cent customer satisfaction and we will assiduously pursue this objective.

“We have challenges in availability of bed space, cost of services, huge expenditure on power, problems of mismatch in doctor to patient ratio that is grossly inadequate and others.

“We are open to all your suggestions, feedback, criticisms and applaud while we look forward to a robust discussion by all stakeholders,” he said

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