Dr Ayodapo Soyinka, the Medical Director of the hospital, made this known at the 4th Annual Stakeholders/Community Town Hall Meeting held in Lagos on Wednesday.
The theme of the programme was “Surpassing Patients Expectation”.
Soyinka said that the hospital, as at Oct. 31, had a total patronage of 393,733 patients, prompting the need to upscale its services rendered to patients.
He said: “In my three months in office as the medical director, we have strived to entrench a leadership culture that is responsive, functional, effective and dynamic bat all layers of management.
“We have introduced staggered appointment as pilot studies in the paediatrics and medicine outpatients, with an intention to create efficiency in the delivery of services.
“We intend to scale up once we start recording success in the tracking of waiting time and it will help manage the huge number of patients who patronise this facility for healthcare.
“We recognise that at the end of all these inputs and processes is customer satisfaction”.
He added that the hospital’s benchmark for 2022 is to have a 95 per cent customer satisfaction.
“Our patients assessment satisfaction hovered between 75 to 80 per cent; however, our target for 2022 is to have a 95 per cent customer satisfaction and we will assiduously pursue this objective.
“We have challenges in availability of bed space, cost of services, huge expenditure on power, problems of mismatch in doctor to patient ratio that is grossly inadequate and others.
“We are open to all your suggestions, feedback, criticisms and applaud while we look forward to a robust discussion by all stakeholders,” he said
Short Link: https://wp.me/pcj2iU-3EMj
- The United States pledges to support the youth of Tanzania when USAID turns 60
- FIFA supports the World Health Organization’s 16-day campaign to raise awareness of domestic violence
- Why we have not commenced night patrols – FRSC
- Troops eliminate 128 bandits, apprehend 64 others in 2 weeks
- Alimosho General Hospital introduces staggered appointment
- Wema Bank’s ALAT Emerges 2021 Most Outstanding Digital Bank Brand
- Only 1 in 4 African health workers are fully vaccinated against COVID-19
- Ajaokuta Steel Coy needs special funding for reactivation- Al-Makura
- USAID partners state govts. on management of loans
- NGO demands safe space, protection for women, girls
- United States donates 398,970 more doses of COVID-19 vaccine to Madagascar
- Thousands of people in the Democratic Republic of the Congo desperately need humanitarian assistance amid a new wave of violence
- Statement by Chargé d’affaires Jess Long on the International Day for the Elimination of Violence against Women on November 25
- Safeguarding the Planet
- Rising violence leaves thousands in the Democratic Republic of the Congo in desperate need of assistance