AEDC‘s marketing director, Donald Etim, said in a statement in Abuja on Wednesday that both the company and the university were working together to resolve the issue.
He said AEDC gave a high premium to its clients and would never deliberately inflict pain or discomfort on them, as is speculated in some quarters.
”While the company acknowledges the existence of the complaint filed, the AEDC has since taken steps to quickly repair the damaged transformer, taking into account the sensitivity of FCE‘s role in the country.
”To date, both parties have been in constant communication on the progress made on the repairs, committing to complete the repairs within three weeks of the date of this publication.
“This is a case that we have taken very seriously. From the beginning, we broke the protocol and even labeled it as a top priority to resolve it,” he said.
Etim said it was pure mischief for someone to portray AEDC as an insensitive or unresponsive organization.
He said that AEDC will always strive to ensure that its clients get the best service that it can offer at any given time.
Etim said it was unfortunate that proper verification with the AEDC or school management on the issue was not carried out.
“AEDC reiterates its unwavering commitment to all of its clients and will not relent in ensuring that all of its clients receive timely service and are 100 percent satisfied,” he said.
Source Credit: NAN