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Abuja Airport bags 2020 Service Quality Award

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Abuja Airport bags 2020 Service Quality Award

By Gabriel Agbeja

Nnamdi Azikiwe International Airport (NAIA), Abuja has received the 2020 Airport Service Quality (ASQ) award from the Airports Council International (ACI).

NAIA airport manager Mr. Sani Mahmud revealed it on Wednesday in Abuja at an event to celebrate the feat.

Mahmud said the award went to NAIA as the best airport by size and region and recorded between five million and 15 million passengers per year in Africa.

The Nigerian News Agency (NAN) reports that ACI is the only global trade representative for airports around the world.

Founded in 1991, ACI represents the interests of airports to governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to elevate standards around the world.

Mahmud added that the airport has been evaluated based on its performance in terms of quality service.

“By the grace of God we are at the top of the group in this category and that is what we are celebrating today. The rewards didn’t come just, the Federal Airport Authority of Nigeria (FAAN) propelled it.

“The award goes to everyone who works in the airport. Because, it is you people who have been measured by the passengers. It is not by another person but between us.

“The passengers you attended are the people who evaluated you and sent it to ACI and the result is what we see today,” he explained.

Mahmud, who said the assessment had not been carried out in Nigeria, urged stakeholders to continue to do their best to promote the airport.

“You own this award, I expect your company to congratulate you as well, because you have helped to make Nigeria excel in the aviation industry.

“I remember that in 2018 we received another award for ‘most improved security’, so Abuja airport was able to put Nigeria on the map of history at least twice.

“I want to assure you that any other prize that we record, we will win it. We have a competent team at Abuja airport that we team up and act together, ”he said.

The manager assured Nigerians that Abuja Airport would continue to provide quality service to its passengers who frequent the airport.

Contributing, the General Manager of FAAN, Captain Rabiu Yadudu advised all NAIA users to frequent the airport.

Yadudu asserted that “Nigerians are among the smartest in the world. We just need to be focused. Even when we started, we didn’t anticipate that a prize was going to come up, ”he said. (NAA)

(NAN)

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