First City Monument Bank, wey dem dey call FCMB, don bring new features for dia mobile app. Di main thing na reward points system wey go make customers get something back for every transaction dem do.
Di bank say dem dey shift focus from just routine banking to value creation. Dem want give customers stronger reason to engage, transact, and stay inside dia digital ecosystem.
Di main upgrade na Reward Points feature. Customers go earn and redeem points for transactions wey dem do for di app. Di more customers use di platform, di more value dem go unlock. E dey create direct link between daily banking activity and real-life rewards.
Di enhanced app also get Regal Premium Lifestyle Subscription. Dis one give users access to curated lifestyle benefits for travel, dining, and entertainment. Plus, new-to-bank customers go get three-month free transfer.
Customers fit now access mutual fund investments directly for di app. Dis go help dem grow wealth without using multiple platforms. Di feature show FCMB commitment to empower customers with accessible financial tools.
To improve customer experience, di app include “Chat with Temi”. Na intelligent in-app support feature wey deliver instant assistance and quicker issue resolution.
Oladipo Alabede, Divisional Head for Payments and Solutions talk: “At FCMB, we dey constantly innovate to meet di evolving needs of our customers. Dis features are designed to provide convenience, reward loyalty, and empower our customers to do more with dia finances, right from dia mobile devices.”
For line with financial inclusion drive, FCMB don simplify account upgrades from Tier 1 to Tier 2. Customers fit now access enhanced banking services without visiting branch.
Di introduction of instant virtual card request and activation ensure customers fit immediately create and use secure digital cards for online transactions.
Adetunji Lamidi, Divisional Head for Personal Banking, emphasize di Bank digital transformation journey: “Dis upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform. By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we dey redefine convenience and accessibility for banking.”
Di comprehensive upgrade show FCMB ongoing commitment to innovation, customer focus, and digital excellence. E dey position di mobile app as one-stop platform for seamless, rewarding, and future-ready banking.
