Omo, na big gist wey dey fly for Naija as NCC and CBN don finally join hand to tackle this wahala wey dey happen for airtime and data transactions. You sabi sey plenty people dey complain say dem go dey deduct their money, but dem no go receive anything in return? Na so e be!
For Abuja, the head of public affairs for NCC, Nnenna Ukoha, come talk sey this new framework na di solution wey many never see coming. She yarn say e don take dem months to gather everybody wey sabi the matter, including the MNOs, VAS providers and Deposit Money Banks. Wahala no dey finish for this country, but at least dem dey try!
According to Ukoha, dis framework na arrangement wey go involve automatic refunds! You hear am? If you recharge airtime or buy data, and e no gree work, your money go comot back for your account within 30 seconds! Abeg, wetin be beta news pass dis? But if di transaction still dey pending, e fit take up to 24 hours for them to arrange your money back. Omo, dem dey serious o!
Dey don also introduce enforceable Service Level Agreement (SLA) to guide all these network operators and banks. Each person for di supply chain go know wetin dey for ground and who dey responsible for wetin happen. Na better transparency dem dey drop!
And e no stop there, the framework go ensure say if your transaction fail, you go receive SMS notification. Dis one go help people to know wetin dey happen for dia account without wahala. Dem talk say dem go also clear issues like wrong recharges to ported lines and wrong purchases wey sabi dey vex people like pepper soup for belly!
Freda Bruce-Bennett, di director of consumer affairs for NCC, come add her voice say di wahala of failed top-ups na one of di top complaints wey dem dey receive. Na why dem dey make am priority to solve am sharp-sharp. Dem don make refunds of over N10 billion to customers wey suffer this palava. Na wetin we all dey talk about – make dem deliver wetin dem promise!
As dis framework enter ground from March 1, 2026, we fit cross our hands make dem deliver better service for we. Shey we go observe wetin go happen when dem don finalize every agreement and technical settings. Naija people deserve better! We don suffer enough!
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