New Delhi, India – Finance ministry don carry wahala come for banks and insurance companies as dem go dey rank dem based on how dem dey handle complaints from customers. Naija pipo, who fit no agree say our banks dey make we sweat too much when we get problem?
This initiative start for June wey don help small-small to improve how dem dey respond to grievances. The ministry say the feedback wey dem get don strong the customer service wey dem dey offer, so make we no fear to shout when wahala show.
More so, dem fit increase training for staff to know how to settle issues wey people dey face. I mean, no be every time we go just dey shout for social media, abi?
Dem also plan to rank private sector insurers, so everybody for the industry go know who dey carry last for handling complaints. If you dey think say dem no dey listen to you, just wait as this new ranking go make dem sharper than steel.
The Department of Financial Services (DFS) don dey take steps to make sure say di grievance redressal dey work well for banking and insurance sector. Dem dey organize meetings where pipo fit come discuss their wahala face-to-face with big bosses. Now, this one sweet die, because anytime I fit look MD of bank straight in di eye when my money no show, I go fit release my frustration without fear!
So far, DFS don hold 15 of such meetings and don analyze 300 grievances. This na mad move, and it dey show say dem serious to really change things. Dem even dey encourage banks to gather feedback using technology – like QR codes, WhatsApp chat and wetin you sabi – to know if we dey feel their service.
But my question be dis: go fit this new ranking make our banks and insurance companies dey answer us when we shout or na just another way to buy time? Time go tell. It go better if make dem shine eye because we no wan hear say our complaint dey go like road to nowhere. So my people, if you get issue, no hold back o! Time to shine your eyes and make dem hear your voice!
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